Ice Rink Coordinator - G115 - Civic Center

Columbus Consolidated Government•Columbus, GA

1d•Onsite

About The Position

This role is responsible for overseeing all ice rink operations, managing staff, monitoring building systems and ice surfacing, ensuring safety and security, and managing tenants and rental groups. The Ice Rink Coordinator works closely with the Civic Center Event Services Manager to provide an excellent customer experience with a focus on a fun, safe, and clean environment. Duties include greeting and fitting guests with skating equipment, collecting payments, assisting with inquiries, managing projects, submitting schedules, enforcing policies, taking inventory, maintaining the property, responding to correspondence, and maintaining positive working relationships.

Requirements

Knowledge of modern office practices and procedures
Knowledge of the operation of modern office equipment and computers
Knowledge of Lotus Notes software
Skill in problem-solving and decision-making
Skill in operating standard office equipment including computers and financial management software programs
Skill in oral and written communication
Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years

Responsibilities

Overseeing all ice-rink operations
Managing a team of full-time and part-time staff
Monitoring the building systems and ice surfacing schedule
Ensuring the overall safety and security of the rink
Scheduling and managing the Ice Rink tenants and rental groups such as bookings for birthday parties and other special events
Overseeing the Skate Rental Shop
Assigning shifts to ensure coverage during all hours of operation
Working closely with the Event Services Manager to provide the best customer experience with a focus on providing a fun, safe, and clean environment
Greeting and fitting guests with ice skating equipment
Collecting payment for rental ice-skating equipment
Assisting with all inquiries pertaining to the ice rink and resort located within
Answering telephone and answering any and all inquiries
Maintaining and managing various projects
Being proactive in the design and implementation of systems to complete the projects
Submitting monthly schedules
Enforcing ice rink policies, as needed, following ice rink protocol
Taking inventory on ice rink equipment as needed
Ensuring clean and maintained ice rink property such as skates, ice cleats, skater aids, and back office
Responding promptly to all email and voicemail correspondence
Maintaining a positive working relationship with all contacts, always being helpful and courteous
Performing other related duties as assigned