Ice Rink Concessions Manager

Gunnison, City of•Jorgensen Event Center, CO

1d•Onsite

About The Position

The City of Gunnison is seeking an energetic and customer focused Ice Rink Concessions Manager to help create an outstanding experience at our community ice rink. This hands on leadership role oversees daily concessions operations, trains and supports a team of seasonal staff, manages inventory and purchasing, and helps ensure the facility is clean, welcoming, and ready for everything from public skating sessions to tournaments and special events. If you enjoy leading by example, working with people, and being part of a fast paced environment, this is an opportunity to make a meaningful impact in our community. As Concessions Manager, you will play an important role in the success of one of Gunnison's most popular recreational facilities. From delivering exceptional customer service and coordinating staff to managing concession operations and supporting rink activities, every day brings something different. Join a dedicated team that values collaboration, professionalism, and community, while helping create memorable experiences for skaters and visitors throughout the season.

Requirements

High school degree or equivalent education.
Two or more years of progressively responsible related experience in the customer service field, food service, and cash handling.
Alternatively, any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities.
Current Red Cross Certification in Cardio-Pulmonary Resuscitation Certification (or the ability to obtain one within the first 30 days of employment).
Valid Colorado Driver’s License.
Must pass a criminal history check.
Excellent customer service skills and a positive attitude.
Skills in conflict resolution and negotiation.
Skill in effective, clear, and persuasive verbal and written communications individuals and groups.
Ability to listen to, read, understand and communicate the English language so that others can understand, both orally and in writing.
Ability to develop and maintain productive relationships with parents & children enrolled in City programs, local hockey participants and coaches, and the public.
Knowledge of principles and processes for providing excellent customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Demonstrated computer literacy and experience with word processing, spreadsheet and data file management.
Ability to perform basic calculations.

Nice To Haves

Preferable education of an accredited four (4) year college or university with a degree.
Experience with registration and scheduling software desirable.
Familiarity with ActiveNet software is preferable.
Supervisory and volunteer coordination skills.

Responsibilities

Supervises and trains concession staff in duties including customer service, food service and handling, cleaning, and register operation and closing/deposits.
Trains concession staff on capturing daily fees, selling memberships, gift certificates, and skate sharpen cards.
Trains concession staff in skate rental & return, selling, handling, and performing skate sharpens.
Schedules locker room assignments.
Develops, implements, and assists with concessions duties and cleaning requirements, monitoring completion daily.
Reports to the rink manager on any shortfalls in any areas or with any employees.
Responsible for inventory management, including ordering and purchasing saleable product and cleaning supplies.
Works to reduce shrinkage by monitoring inventory, product payment, expiration dates, and stock rotation.
Purchases goods from local businesses and stocks them appropriately.
Manages concessions operations in compliance with State and Local Health Department rules and regulations.
Works evenings, weekends, tournaments, and special events as necessary, expecting to work at least 2-3 nights per week regularly.
Covers or helps find coverage for concessions workers who call in sick or cannot make their scheduled shift.
Responds to requests for ice rink information and resolves customer complaints.
Works with drivers/ice technician to ensure skaters follow established rink rules and are safe on the ice.
Establishes and maintains a working environment conducive to positive morale, individual style, quality, creativity, and teamwork.
Manages purchases with City credit card, including keeping receipts, coding expenses, and completing monthly credit card reconciliation.
Works with other City departments for service & maintenance of the building.
Works with outside organizations such as school districts, Western Colorado University, and other community-based organizations.
Learns to use the Sparx Skate Sharpening machine and Blackstone Sharpener and becomes proficient in sharpening skates.
Becomes familiar with other aspects of the ice rink facility including Zamboni garage & ice melt building operations, equipment room/plant, and ice surface conditions.
Performs other duties as required.