Ice Cream Team Leader

Stew Leonard's • East Meadow, NY

9d • $19 - $21 • Onsite

About The Position

The Coffee & Ice Cream Team Leader is responsible for leading daily operations to both the frozen dessert aisle/counters and the specialty coffee department. This role ensures high-quality customer service, adherence to food safety standards, optimized inventory management, and effective team leadership.

Requirements

• Must be at least 18 years and older

Responsibilities

• Oversee daily restocking, merchandising, and temperature control monitoring for frozen dessert freezers and specialty coffee displays.
• Follow seasonal promotional displays (e.g., summer ice cream features, holiday coffee blends) to maximize revenue and product turnover.
• Monitor sales trends, track shrink (spoilage/waste), and manage vendor ordering to ensure optimal inventory levels.
• Maintain compliance with local health department regulations, FDA guidelines, and company food safety standards.
• Ensure all cold chain protocols are rigorously followed to maintain product freshness and prevent spoilage.
• Oversee the clean-as-you-go policy across storage units, prep areas, espresso machines, and retail displays.
• Recruit, train, schedule, and mentor department associates in customer service, product knowledge, and equipment operation.
• Conduct regular team meetings to communicate sales goals, safety procedures, and new product launches.
• Foster a positive, fast-paced team environment focused on efficiency and exceptional service.
• Resolve customer inquiries
• Greet customers with a friendly smile and positive attitude, ensuring that each customer feels welcome and appreciated.
• Collaborate with team members to ensure the smooth operation of the store, offering assistance and support where needed.
• Improve and maintain the efficiency of the store in order to reach success.
• Be a positive ambassador for the store, representing our S.T.E.W. values in all interactions with customers and team members. You are the biggest WOW!

Benefits

• High value, high quality Medical, Dental, and Vision coverage
• 401 K plan for FT & PT team members
• family & personal time
• life insurance
• Dayforce Wallet – a new way to get paid. Get your pay as soon as you earn it, at no cost to you. Request your pay as you earn it.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed