Ice Cream Shop Associate

Huber's Orchard & Winery•Borden, IN

2d•Onsite

About The Position

The Ice Cream Store Associate delivers friendly, efficient service to guests visiting the ice cream shop at Huber’s Orchard & Winery. This role is responsible for serving homemade ice cream, hand-crafted shakes, coffee beverages, and a variety of specialty cheeses while maintaining a clean, welcoming, and organized environment. Associates play a key role in creating a memorable guest experience by combining excellent customer service with attention to product quality and food safety.

Requirements

Previous food service or retail experience is helpful but not required.
Comfortable operating a POS system and handling cash transactions.
Strong customer service skills.
Ability to work in a fast-paced, guest-focused environment.
Requires standing for extended periods.
Flexible schedule required, including weekends, holidays, and peak agritourism seasons.
Ability to lift up to 30 lbs and work in refrigerated environments.

Responsibilities

Greet guests warmly and provide prompt, courteous service.
Accurately take and fulfill orders for ice cream, shakes, coffee drinks, and cheese products.
Provide product knowledge, including flavor descriptions, seasonal offerings, and pairing suggestions.
Resolve guest concerns professionally and escalate issues when necessary.
Scoop and present ice cream according to portion standards.
Prepare milkshakes, specialty desserts, and basic coffee beverages.
Slice, package, and present cheese products properly.
Ensure consistent product quality and presentation.
Operate the POS system accurately and efficiently.
Process cash, credit card, and other payment transactions.
Maintain accurate cash drawer balances.
Maintain a clean and sanitary work environment at all times.
Follow food safety guidelines and proper handwashing procedures.
Clean equipment, counters, display cases, floors, and guest areas.
Assist with closing procedures including deep cleaning and restocking.
Restock ice cream, toppings, cups, lids, coffee supplies, and cheese inventory as needed.
Monitor product freshness and report low inventory.
Rotate stock according to first-in, first-out (FIFO) standards.
Work cooperatively with team members to maintain efficiency during peak hours