Ice Arena Shift Leader

City of Ames•50010, IA

11d•Onsite

About The Position

The City of Ames Parks and Recreation Department has an exciting opportunity for Ice Arena Shift Leaders. This role involves assisting and supervising Cashiers, performing opening and closing procedures, completing routine equipment checks, enforcing rules for facility safety, maintaining cleanliness, and utilizing the Point of Sale/Pass Management program. The position also includes completing nightly cash deposits, delegating duties to Cashiers, responding to emergencies, and operating facility-specific equipment. Secondary responsibilities may include ensuring proper staffing levels, completing paperwork, assisting with concessions, contacting vendors, and assisting the Recreation Manager with various tasks. This is a temporary position expected to work 20-40 hours per week from July 2026 to September 2026, with shifts including days, evenings, and weekends.

Requirements

Must be at least 18 years of age.
Recreational or related supervisory experience.
Ability to work a flexible schedule.
Ability to maintain an exceptional level of safety.
Ability to demonstrate strong decision-making skills, initiative, dependability, organization, enthusiasm, leadership, and a desire to serve the public.
Ability to communicate positively with public.
Ability to maintain a professional demeanor (calm and courteous) at all times while on site.
Ability to maintain a professional appearance (staff coat, khaki pants, and closed-toe shoes) at all times while on site.
Ability to understand, appreciate and embody the City of Ames Core Values.
Current AED/CPR certification or able to obtain within one month of employment.

Nice To Haves

Cash handling, customer service, or retail experience preferred.
Valid driver's license is preferred but not required.

Responsibilities

Perform opening and closing procedures (unlocking/locking, POS startup, lights).
Complete routine checks of equipment.
Enforce rules and policies ensuring a safe facility.
Maintain clean facility.
Understand and use Point of Sale/Pass Management program and other required software.
Complete nightly cash deposits.
Delegate facility specific duties to Cashiers (i.e. post-game duties).
Recognize and respond quickly and effectively to all emergencies.
Operate facility specific equipment safely and efficiently (i.e. ice resurfacer, beverage cart, etc.).
Ensure proper staffing levels for events by calling additional staff in or sending staff home.
Complete required paperwork for record keeping (i.e. incident reports, cleaning checklist).
Depending on facility, assist with food prep and food sales in concession stand.
Contact vendors for supplies (i.e. pizza, cake, beverages, etc.).
Assist Recreation Manager as needed (i.e. facility maintenance, staff scheduling, inventory control, etc.).
Supervise patrons.
Ensure building entrance is clean and maintained (i.e. snow removal).
Other duties as assigned by the Recreation Manager.
Assist Recreation Manager in training new Shift Leaders and Cashiers.