Harold Alfond Forum Ice Arena & Building Operations Technician

University of New England Career•Biddeford, ME

12d•Onsite

About The Position

The Ice Arena & Building Operations Technician supports daily ice arena, facility, and event operations at the Harold Alfond Forum. The role maintains NCAA-quality ice surfaces, operates and cares for ice-maintenance equipment, monitors refrigeration systems, completes preventive maintenance and routine repairs, and assists with facility conversions and organization. The technician also supports athletic, recreational, conference, commencement, concert, admissions, and community events by preparing spaces and responding to operational needs. The position provides customer service to students, university personnel, visiting teams, vendors, and community members. It collaborates with the Auxiliary Operations Manager, fellow technicians, and Forum Student Building Managers; documents work and equipment information through MaintainX and other departmental software; and supports safety, compliance, sustainability, and emergency procedures. The work takes place throughout the Harold Alfond Forum and exterior grounds, with evening, weekend, holiday, and on-call work routinely required. Physical work includes extended periods of standing and movement, lifting and moving materials up to 50 pounds, and working in cold environments.

Requirements

High school diploma or equivalent.
At least five years of progressively responsible experience in facility operations, building maintenance, ice arena operations, or related fields, or an equivalent combination of education and experience.
Mechanical aptitude and ability to troubleshoot equipment and facility issues.
Experience safely operating maintenance equipment, power tools, and machinery.
Strong customer service and interpersonal communication skills.
Ability to work independently and contribute positively to a collaborative team.
Ability to work evenings, weekends, holidays, and flexible schedules based on operational needs.
Knowledge of ice arena operations and facility maintenance.
Working knowledge of mechanical building systems.
Strong organizational, troubleshooting, and problem-solving skills.
Ability to prioritize multiple responsibilities in a fast-paced environment.
Excellent communication and interpersonal skills, professionalism, teamwork, and commitment to exceptional customer service.
Ability to adapt to changing operational priorities.
Ability to stand, walk, bend, kneel, and climb, and work in physically demanding environments for extended periods.
Ability to frequently lift and move materials weighing up to 50 pounds.
Ability to safely operate an ice resurfacer, forklifts, utility vehicles, and maintenance equipment.
Ability to work in cold environments associated with ice arena operations.
Manual dexterity to safely operate tools, machinery, and equipment.

Nice To Haves

Associate’s or Bachelor’s degree in Facility Management, Sports Management, Business Administration, or a related field.
Experience operating an ice resurfacer, such as a Zamboni or equivalent.
Experience working in collegiate athletics or multi-use recreational facilities.
Certified Ice Technician (CIT) certification, or willingness to obtain it.
CPR/AED/First Aid certification.

Responsibilities

Maintain ice surfaces through resurfacing, edging, painting, flooding, and seasonal ice installation and removal.
Safely operate, inspect, clean, and perform routine maintenance on the ice resurfacer and related ice-maintenance equipment.
Monitor refrigeration systems and promptly communicate operational concerns.
Maintain records for ice maintenance, equipment operation, and preventive maintenance.
Assist with dasher board installation and removal and seasonal facility conversions.
Support daily operations and maintenance of the Harold Alfond Forum, including preventive maintenance and routine repairs.
Complete minor carpentry, painting, plumbing, electrical, housekeeping, and general building maintenance projects.
Coordinate maintenance activities with the Facilities Management Department.
Assist with equipment inventory, deliveries, receiving, storage, and facility organization.
Support sustainability initiatives through energy conservation, recycling, and responsible equipment operation.
Assist with setup, operation, and breakdown for athletic contests, recreation programming, admissions events, conferences, concerts, commencement activities, and community rentals.
Configure event spaces, including the ice arena, fieldhouse, turf facility, meeting rooms, and multipurpose spaces.
Set up athletic equipment, staging, signage, tables, chairs, pipe and drape, and other event support items.
Respond to operational needs during events while providing customer service.
Serve students, faculty, staff, coaches, officials, vendors, visiting teams, and community members with outstanding customer service.
Assist with skate sharpening, public skating operations, and point-of-sale transactions as needed.
Maintain a professional and welcoming atmosphere for Forum guests.
Work with the Auxiliary Operations Manager, fellow Ice & Building Operations Technicians, and Forum Student Building Managers to support building operations, customer service, event execution, and facility readiness.
Assist in training new employees on operational procedures and safe equipment operation, and contribute to a collaborative team environment.
Use MaintainX and other departmental software to document preventive maintenance, complete work orders, track assets, and support operational reporting.
Maintain accurate equipment inventories and maintenance documentation, and support technology initiatives that improve operational efficiency and customer service.
Conduct routine facility inspections and identify operational or safety concerns.
Support compliance with University policies, OSHA standards, and departmental safety procedures.
Assist with emergency response procedures and incident documentation; maintain required certifications and complete annual University compliance training.
Assist with snow removal and exterior facility maintenance when required.
Cross-train with other Auxiliary Operations functional areas and provide support during peak periods or special projects.
Perform other duties as assigned in support of Auxiliary Operations and the University’s mission.