ICAM Sustainment Analyst

ITC Digital Solutions•San Antonio, TX

About The Position

ITC Digital Solutions is seeking an experienced ICAM Sustainment Analyst to support the operation, maintenance, and improvement of enterprise Identity, Credential, and Access Management systems. The role helps ensure reliable, secure, and efficient identity services across on-premises, cloud, and hybrid environments. The analyst maintains secure access, supports users, and improves identity management operations. ITC Digital Solutions, a division of ITC Federal, delivers technology solutions to help federal agencies modernize systems, use data and AI, and adopt emerging technologies. Its work spans IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.

Requirements

U.S. citizenship.
Active U.S. Government Secret or higher-level government security clearance.
Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, Systems Engineering, or a related field.
Minimum 3–5 years of experience supporting enterprise ICAM or identity management environments.
Active CompTIA Security+ CE or equivalent DoD 8570/8140 IAT Level II certification.
Strong troubleshooting, analytical, and incident response skills.
Experience supporting identity platforms such as SailPoint, Ping Identity, BeyondTrust, Radiant Logic, Microsoft Entra ID, Active Directory, or ADFS.
Knowledge of SAML, OAuth 2.0, OIDC, LDAP, PKI, and X.509 certificates.
Experience administering Windows and Linux servers and supporting web services such as IIS, Apache, or NGINX.
Familiarity with Oracle, SQL Server, or PostgreSQL databases.
Experience supporting Federal ICAM (FICAM) or DoD ICAM environments.
Automation and scripting experience with PowerShell, Bash, or Python.
Experience supporting cloud-based identity services in AWS, Azure, or Google Cloud, including containerized environments.

Responsibilities

Manage daily operations, maintenance, patching, upgrades, and system health for ICAM platforms.
Troubleshoot and resolve complex identity, authentication, synchronization, and certificate-related issues.
Support identity technologies including Active Directory, Entra ID, LDAP, SSO, federation, PAM, and IGA solutions.
Maintain PKI services, certificate management processes, and PIV/CAC integrations.
Monitor system performance, availability, and capacity, and implement proactive alerting and reporting.
Develop and maintain runbooks, disaster recovery plans, and operational procedures.
Partner with cybersecurity teams to remediate vulnerabilities and maintain compliance.
Recommend and implement service improvements to enhance reliability and efficiency.