IBK Onboarding Support Team, AVP

Barclays•New York, NY

4d•$70,000 - $135,000•Onsite

About The Position

This role sits in a newly formed Client Deal Services team, fully embedded with the Front Office Investment Bank business, supporting client outreach, document collection, onboarding case coordination, and process optimization. You will cover Corporate and Investment Bank (CIB) therefore product knowledge is equally as important as a previous onboarding experience. Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing, reporting, trading, and issue resolution. As well as collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.

Requirements

Working with CIB clients, with good communication and internal and external stakeholder management skills
Understanding of banking products, Lev Fin, ECM, and DCM and services, client onboarding and lifecycle guidance processes coordinating teams across Front Office, Operations, Product, and support functions to drive highly detailed client journeys from initiation through to client readiness
Onboarding execution, deal coordination, and client readiness in a fast-paced, deadline-driven environment, guiding competing priorities while maintaining a robust focus on risk and structure
Organizational and coordination skills, with the ability to guide multiple workstreams simultaneously and ensure delivery against critical deal and client timelines
Driving continuous improvement and business change, partnering with global teams and third-party vendors to simplify processes and embed new ways of working to achieve business and operational outcomes

Nice To Haves

Understanding of risk and coordinates, with the ability to identify, assess, and mitigate potential risks
Demonstrated business acumen and strategic thinking, with the ability to contribute to change and transformation projects
Good digital and technology capabilities, combined with the job-specific technical knowledge required for your role

Responsibilities

Support with day-to-day Wholesale Onboarding initiatives including KYC processing, reviewing (which can include Quality Checking), reporting, trading and issue resolution.
Collaboration and engagement with clients/front office to gather Customer Due Diligence information/evidence in order to onboard or refresh a clients KYC in line with documented policy.
Collaboration with teams across the bank to align and integrate Wholesale Onboarding processes.
Identification of areas for improvement and providing recommendations for change in Wholesale Onboarding processes.
Development and implementation of Wholesale Onboarding procedures and controls to mitigate risks and maintain operational efficiency.
Development of reports and presentations on Wholesale Onboarding performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice in Wholesale Onboarding.
Participation in projects and initiatives to improve Wholesale Onboarding efficiency and effectiveness.
To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness.
Collaborate closely with other functions/ business divisions.
Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function.
Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments.
They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
Take ownership for managing risk and strengthening controls in relation to the work done.
Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
Influence or convince stakeholders to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right.
They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.