Transporter Onboarding Support Representative

RunBuggy OMI • Tempe, AZ

3d • Onsite

About The Position

The Transporter Onboarding Support Representative is responsible for supporting transporters through the onboarding and early account lifecycle. Candidates must be located in commuting distance to Tempe, AZ. This is a full-time, on-site position. This role focuses on accurate data entry and data hygiene, managing support inboxes, and providing high-quality inbound and outbound phone support to ensure transporters are properly verified, informed, and set up for success on the platform.

Requirements

• High school diploma or equivalent required.
• Strong attention to detail and excellent organizational skills.
• Clear and professional phone and written communication skills.
• Ability to manage multiple tasks in a fast-paced, queue-based environment.
• Customer-focused mindset with a willingness to learn onboarding processes and systems.

Nice To Haves

• Prior customer support, call center, or onboarding experience preferred.

Responsibilities

• Perform accurate data entry and maintain strong data hygiene across onboarding and account records.
• Manage and respond to inquiries through the Transporter Onboarding Support Inbox.
• Conduct outbound calls to complete initial verification calls and schedule follow-up appointment calls with Specialists.
• Handle inbound calls through Support Queues related to transporter onboarding, account setup, and basic account management.
• Answer questions, provide guidance, and resolve issues with professionalism and efficiency.
• Document interactions clearly and escalate issues as needed to Specialists or leadership.
• Support additional operational tasks and projects as assigned.

Benefits

• Highly competitive medical, dental, vision, Life w/ AD&D, Short-Term Disability insurance, Long-Term Disability insurance, pet insurance, identity theft protection, and a 401(k) retirement savings plan.
• Employee wellness program.
• Employee rewards, discounts, and recognition programs.
• Generous company-paid holidays (12 per year), vacation, and sick time.
• Paid paternity/maternity leave.
• Monthly connectivity/home office stipend if working from home 5 days a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED