IAM Operations Analyst I

Finance of America•,

1d•$50,000 - $60,000

About The Position

Finance of America helps homeowners 55+ access the equity they’ve built while staying in full control of their home and their financial future. Through a range of reverse mortgage solutions, we help customers shape the retirement they’ve earned while continuing to evolve how we serve and work together. Joining Finance of America now means stepping into a period of momentum and growth, with teams actively shaping what comes next and opportunities to make an impact and grow your career. Responsible for providing support to the IAM team in the operations and administration of Finance of America’s Identity and Access Management (IAM) systems. Assists in maintaining application, database, server and network access. Troubleshoots access requests in a timely manner.

Requirements

Minimum 2 years of related experience with provisioning and deprovisioning systems.
Knowledge of technologies underpinning the lending process.
Ability to stay abreast of rapidly changing technologies and ideas across the lending space.
Familiarity in Active Directory, Microsoft Entra ID, and access management technologies.
Familiarity with Microsoft 365 administration.
Exposure to identity management, cybersecurity, or access management concepts.
Experience managing user access with operating systems.
Understanding security models including identities, roles and permissions.
Excellent verbal and written communication skills.
Analytical end-to-end thinking and problem-solving skills.

Nice To Haves

Experience with technology across and financial services industry vertically preferred.
Familiarity with lending and technology industry trends and strategic direction.
Bachelor's degree

Responsibilities

Assists the IAM team with the provisioning and deprovisioning of access to applications, infrastructure and operating systems in adherence with established IAM policies and procedures.
Performs New-Hire Onboarding, Employee Offboarding, Department Transfers, access remediation, and privileged access requests.
Assists with updating and resolving tickets with timely settlement of assigned user requests and issues as defined by Service Level Agreements (SLAs).
Assists the compliance team with conducting regular user access reviews focused on Identity Governance and Administration to help support compliance and policy requirements.
Assists the senior IAM analysts with identifying potential challenges in the IAM processes and procedures.
Adheres to the established IAM policies and procedures established by senior management.
Conducts technical troubleshooting related to identity governance and administration.
Assists with the documentation of configuration details and workflow to ensure effective troubleshooting and recovery.
Performs other duties as assigned.