IAM Analyst

TEKsystems•Appleton, WI

2d•$22 - $25•Remote

About The Position

We are seeking an Associate IAM Operations Analyst to join a growing Identity & Access Management (IAM) Operations team. This role supports day-to-day identity lifecycle activities, access requests, user provisioning and deprovisioning, operational support, and continuous improvement initiatives. This is an excellent opportunity for someone early in their IAM, Security, or IT Operations career who is passionate about cybersecurity, enjoys helping end users, and wants to grow into a more technical identity and security-focused role. The team places a strong emphasis on automation, process improvement, and operational excellence. While technical skills are important, attitude, curiosity, accountability, and a continuous improvement mindset are equally critical.

Requirements

Basic understanding of Identity & Access Management (IAM) concepts
General knowledge of IT Security principles
Strong customer service and communication skills
Experience working in a ticket-driven support environment
Experience using ServiceNow or a similar ticketing platform
Ability to write basic SQL queries or leverage tools such as Microsoft Copilot to assist with query creation
Strong documentation and organizational skills
Ability to troubleshoot issues and follow established processes

Nice To Haves

Passion for cybersecurity, identity management, or IT operations
Growth mindset and eagerness to learn new technologies
Ability to identify patterns and recurring issues rather than simply resolving individual tickets
Interest in automation and process optimization
High level of ownership, accountability, and dependability
Strong attention to detail
Comfortable working in a structured operational environment
Collaborative team player who works well with both technical and non-technical stakeholders
Exposure to one or more of the following is highly desirable: Active Directory, Microsoft Entra ID (Azure AD), Identity & Access Management platforms, Access provisioning and governance, Security operations or IT support, Enterprise application support, Automation and workflow improvement initiatives, Scripting or basic reporting/querying, Agile or Scrum environments

Responsibilities

Process and support user access requests
Participate in identity lifecycle management activities (new hires, transfers, and terminations)
Investigate and resolve IAM-related support tickets
Follow documented procedures and knowledge articles to troubleshoot issues
Escalate complex issues when necessary while ensuring proper documentation
Maintain accurate ticket notes, audit evidence, and operational records
Monitor support queues and prioritize work effectively
Identify recurring issues and recommend process improvements
Partner with engineering teams to help drive automation opportunities
Collaborate with internal stakeholders to ensure secure and timely access management