Director, IAM Operations & Support

ADP•Glenvar Heights, FL

2d•Hybrid

About The Position

In this role, you will oversee the management of digital identities and access to enterprise resources. This role is critical to ensuring security, compliance, and operational efficiency across the organization. You will lead a strategic transformation initiative centered on the implementation and modernization of identity governance using SailPoint ISC as the core platform, powered by ServiceNow and other technologies. You will be responsible for designing and operating identity lifecycle processes, managing access certification programs, enforcing policy compliance, and reducing risk through automation, governance, and best practices. This role requires close collaboration with IT, Global Security Organization, HR, legal, internal audit, application owners, and business unit leaders.

Requirements

Bachelor’s degree in computer science, Cybersecurity, or a related field; Master's degree preferred, or equivalent
10+ years of experience in IT security, including 5+ years with a focus in Identity Governance and Administration, preferably in an enterprise environment.
5+ years’ experience in managing technical teams.
Strong expertise in SailPoint IdentityNow / IIQ or ISC, with demonstrated experience leading IGA implementations and transformations.
Deep understanding of identity lifecycle management, access certification, SoD, policy enforcement, and compliance requirements.
Experience with HR system integration, target system onboarding, workflow automation, and cloud access governance.
Familiarity with AI and analytics in identity governance for risk modeling and access recommendations.
Working with different data sources and providing insights into SaaS operations
Excellent communication skills and experience interacting with cross-functional teams, including HR, legal, audit, and business leaders.
Able to communicate effectively with both technical teams and senior leadership
Experience managing or mentoring a technical team in a leadership or supervisory role.
Program & Change Management
Strategic thinker with a hands-on technical approach
Strong leadership and mentoring capabilities
Passionate about automation, security, and operational excellence
Self-driven, organized, and comfortable operating in a hybrid, fast-paced environment
An analytical and security-driven mindset with an eye for operational detail
You must know Agile well.
Your seven or more years of team leadership have delivered amazing results, and you pride yourself on developing the people who work for you, as well as providing an inclusive team environment where they all can thrive. If asked, they would follow you anywhere and enthusiastically credit you with helping to grow their careers.
Working in two-week sprints, you must keep up with timelines and coding standards. You'll be looking ahead to the next coding criteria to build technically sound and functional tools.
Continuous Learning. An eagerness to learn will help you keep up with ever-changing technologies and maintain the ability to create the best tools for our clients. You are comfortable and thrive in an autonomous role since that will be essential for your success.
You'll work with business leadership and project management to understand priorities and create automation accordingly.
You will present and defend your team's approach to leadership. There is no typical day as you partner and work with people across the development organization to turn ideas into reality.
You have 10+ years of experience in relevant skills gained and developed in the same or similar role.

Nice To Haves

Microsoft Certified: Identity and Access Administrator / Azure Solutions Architect
Certified Information Systems Security Professional (CISSP)
Certified Information Security Manager (CISM)
Certified Identity and Access Manager (CIAM)
Microsoft Certified: Azure Security Engineer Associate
SailPoint Certified Identity Professional, or similar.
Experience with regulatory compliance frameworks (e.g., GDPR, SOX, ISO 27001).
Knowledge of scripting or development in support of automation (e.g., PowerShell, Java, Bean Shell).

Responsibilities

Lead the IGA Transformation Program focused on risk reduction, operational modernization, and SailPoint implementation.
Oversee the Identity Lifecycle Management: provisioning, deprovisioning, role-based access control, self-service access requests, and workflow automation.
Ensure Integration and Reconciliation between IGA platform and key systems, including HR (source of truth) and target applications (cloud and on-premises).
Drive Policy Enforcement & Compliance including access certifications, password policies, segregation of duties (SoD), and audit readiness.
Implement Access Reviews and Certifications leveraging AI-driven recommendations and intelligent automation to optimize review cycles and reduce risk.
Manage Governance Processes: delegated administration, self-service onboarding of applications, and integration with internal policies and frameworks.
Develop and Monitor Reporting & Logging mechanisms to support IT governance, compliance, audit, and operational metrics.
Ensure Effective Risk Management by aligning identity governance with organizational risk and compliance frameworks.
Engage with Stakeholders including HR, legal, internal audit, application owners, and business unit leadership to align IGA practices with organizational needs.
Enhance End-User Satisfaction by promoting usability and transparency in identity and access management processes.
Mentor and lead the IGA Team, fostering a culture of innovation, accountability, and continuous improvement.
Integrate Applications continuously (App factory)
Automating processes that lead to real time access granting & revocation and eliminate manual actions
Define, implement, and operate the use and impact of GenAI within IAM landscape along with use of GenAI in the ecosystem.