IA Associate for Patron Services

The Metropolitan Museum of Art•The Met Fifth Avenue, NY

10d•Onsite

About The Position

The Metropolitan Museum of Art (The Met) presents over 5,000 years of art from around the world. The Museum is committed to fostering a collaborative and respectful work environment with a staff as diverse as the audiences it engages. Every staff member lives by core values of respect, inclusivity, collaboration, excellence, and integrity. The IA Associate for Patron Services is an integral part of the Institutional Advancement Department and the Member and Donor Services team within Operations. This role is responsible for prioritizing and providing superior customer service to all Patron's Circle and Leadership Circle groups via phone, email, and letter. The Associate assists with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, creating system documentation, and supporting department-wide initiatives.

Requirements

2-3 years of relevant work experience preferred.
Experience in working in fundraising and/or arts and cultural institutions is preferred.
Thorough knowledge of fundraising databases.
Experience with Tessitura is preferred.
Ability to interact with the public and staff in a positive, enthusiastic manner.
Ability to enforce Museum policies and procedures while maintaining superior customer service.
Ability to follow direction and adjust to changing policies and procedures.
Ability to troubleshoot customer service and technological issues; assessing when to escalate to management.
Ability to multi-task while completing work in an efficient manner.
Ability to work in a collaborative team environment, but also independently as needed.
Excellent communication and interpersonal skills via email, phone and letter.
Strong organizational skills with the ability to prioritize.
Strong attention to detail and administrative skills.
Proficiency in Microsoft Office including Outlook and Excel.

Responsibilities

Serve as Patrons Circle Concierge by providing initial point of service for all Met Museum Patron Circle constituents.
Oversee the Patron Services Outlook inbox and Patron Services phone line, ensuring responses to inquiries are addressed in a timely and professional manner.
Create and/or update orders, memberships and constituent records, and process payments.
Produce weekly and ad hoc tax receipts and acknowledgment letters for Patron contributions.
Print membership cards and arrange any specialized postage.
Coordinate with Membership Patron team on strategy for Patron-focused marketing, fulfillment, and event initiatives.
Collaborate with Development teams for high-level service concerns, including Friends Groups, Council Groups, and Apollo Circle.
Assist with all Member and Donor Services phone lines and the general Member and Donor Services Outlook inboxes.
Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify and correct potential issues.
Create and maintain documentation, communication templates and FAQ’s to support the Museum’s policies and initiatives for all Members and Donors.
Track and escalate feedback to identify areas to optimize Member and Donor communications.
Support Institutional Advancement fulfillment operations and serve as backup for fulfillment processing.
Support fellow teammates and assist in training new staff.
Assist with other administrative tasks as directed by supervisors.
Other related duties.

Benefits

Medical, dental, vision and life insurance
403(b) basic retirement plan and optional matching retirement plan with an outstanding employer match
Considerable paid time off, including annual leave, sick leave, and 13 Museum holidays
Long-term disability coverage
Flexible Spending Accounts & Health Savings Account (pre-tax income for eligible health care expenses)
Commuter benefits (pre-tax income for parking or mass transit expenses)
Free financial-planning services
Financial assistance for relevant coursework, seminars, and training programs
25% discount for staff in Museum shops
A subsidized staff cafeteria
Access to the Museums Council pass, which grants free admission to various museums and cultural institutions