Usher (Patron Services)/Seasonal Employment

Chautauqua Institution • Chautauqua, NY

2d • Onsite

About The Position

This role supports the Marketing Department’s mission by serving as a welcoming, knowledgeable point of connection between Chautauqua Institution and its patrons. By providing professional, accessible, and responsive front-of-house service, Patron Services staff help ensure a safe, inclusive, and engaging experience that reflects Chautauqua’s commitment to community and enrichment through meaningful experiences. Events are scheduled every day during the summer season; employees are scheduled to support the operation of the performances. Shift start times vary from 8:30 a.m. to 6:00 p.m.

Requirements

• Ability to work in a calm and professional manner during peak periods and during high-attendance events.
• Demonstrated experience and qualifications may be considered for higher compensation.
• Must be able to work evenings, weekends, and/or holidays.
• Must be able to work an average of 20-hours/week.
• Scheduled hours will be generally four hours/shift and five shifts/week.
• Applicants should plan to secure independent housing or reside within a commutable distance as no employer-provided housing is available.
• Ability to demonstrate experience, engagement, and professional expertise in Inclusion, Diversity, Equity, and Accessibility (IDEA).

Nice To Haves

• Experience in customer service.
• Knowledge of Chautauqua Institution.

Responsibilities

• Serve as a welcoming, knowledgeable point of connection between Chautauqua Institution and its patrons.
• Provide professional, accessible, and responsive front-of-house service.
• Ensure a safe, inclusive, and engaging experience for patrons.
• Greet patrons into the Amphitheater and other performing venues across the Institution grounds.
• Use handheld computerized device to check-in patron’s gate pass/ticket into the venue.
• Assist patrons with disability needs, including wheelchair access/seating, service dogs, and Assistive Listening Devices.
• Answer patron questions by providing information on venue rules/regulations, event seating, restroom locations, and general information about Chautauqua Institution.
• Address and diffuse patron issues.
• Work in a calm and professional manner during peak periods and during high-attendance events.
• Assist in creating a safe and pleasant patron experience.

Benefits

• Compensation starts at $16.00/Hour and may increase to $17.00/Hour with demonstrated experience and qualifications.
• Referral Bonus Program: $500 referral bonus (less taxes) for active employees referring a new candidate who is hired and remains employed for at least 90-days from the first physical date of work. For seasonal positions working less than 6-months, the new candidate must remain actively employed for at least 30-days from the first physical date of work and until the closing date of the season (last Sunday in August).
• Flexible schedules, full and part-time, for seasonal employment.
• Traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed