Usher (Patron Services)/Seasonal Employment
About The Position
This role supports the Marketing Department’s mission by serving as a welcoming, knowledgeable point of connection between Chautauqua Institution and its patrons. By providing professional, accessible, and responsive front-of-house service, Patron Services staff help ensure a safe, inclusive, and engaging experience that reflects Chautauqua’s commitment to community and enrichment through meaningful experiences. Events are scheduled every day during the summer season; employees are scheduled to support the operation of the performances. Shift start times vary from 8:30 a.m. to 6:00 p.m.
Requirements
- Ability to work in a calm and professional manner during peak periods and during high-attendance events.
- Ability to work evenings, weekends, and/or holidays as a requirement.
Nice To Haves
- Demonstrated experience and qualifications
Responsibilities
- Customer focused and professional when greeting patrons into the Amphitheater and other performing venues across the Institution grounds.
- Use handheld computerized device to check-in patron’s gate pass/ticket into the venue.
- Assist patrons with disability needs, including wheelchair access/seating, service dogs, and Assistive Listening Devices.
- Answer patron questions by providing information on venue rules/regulations, event seating, restroom locations, and general information about Chautauqua Institution.
- Address and diffuse patron issues.
- Ability to work in a calm and professional manner during peak periods and during high-attendance events.
- Assist in creating a safe and pleasant patron experience.
Benefits
- Referral Bonus Program ($500)
- Traditional Chautauqua gate pass, free of cost, which provides access to many of our programs at the Amphitheater.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
