I. T. Technical Support

Cargo Largo•Independence, MO

10d•$20 - $26•Onsite

About The Position

This role is for a key member of a 4-person I.T. department, serving as the primary resource for computer systems continuity for approximately 500+ users at the Headquarters/Processing Center. The position offers the opportunity to partner directly with users, understand their goals and challenges, and build meaningful relationships. The company is willing to train and develop skills beyond the candidate's current background, such as expanding networking skills and legacy application support for those with primarily desktop experience. Management is supportive, and the IT Director is aware of the unique challenges in IT.

Requirements

Passion for customer care
2+ years of successful work experience
Sound technical knowledge of Windows and MS office platforms, and PC hardware.
Experience in using Active Directory; general network principles.
Associates degree or above in Computer Information Systems or equivalent knowledge/experience
Network + and/or A+ Certification or equivalent knowledge/experience
Analytical and problem-solving abilities with keen attention to detail
Ability to work in warehouse setting (noisy, dusty, hot); comfortable with heights (ladder, scissor lift)

Responsibilities

Respond to support requests with speed, professionalism, and a positive attitude.
Diagnose and resolve technical hardware/software issues in a manner achieving “zero” call backs.
Set up, configure, and deploy computers, monitors, printers.
Manage user accounts, permissions, and access through Active Directory, and the CargoLargo legacy application.
Perform preventative maintenance to keep systems healthy and reliable.
Conduct user solution education for low-level repair.
Document solutions and contribute to our growing knowledge base.
Assist with cybersecurity initiatives and endpoint protection.
Run / maintain / troubleshoot Cat6 network cabling.
Track and maintain IT inventory and equipment lifecycle.
Collaborate with teams across the company to improve technology and processes.
Test legacy software and perform intro-analyst duties.