I. T. Technical Support

Recovery Management•Independence, MO

9d•Onsite

About The Position

You’ll be a key member of a tight-knit 4-person I.T. department. After an initial familiarization period, you’ll be the primary resource to ensure continuity of computer systems services for approximately 500+ users at our Headquarters/Processing Center. This role goes beyond the typical help desk where you’re relegated to phone/e-mail support. You’ll have the opportunity to partner with the user community. Learn their goals, learn their challenges, make a positive change! Meaningful relationships will be built with internal customers who truly appreciate your help. We welcome applicable experience, but we’re willing to share knowledge well beyond your current background. Looking for a sharp tech willing to learn new skills, and details of the business. We will help you grow. For example, if your background is primarily desktop, we’ll help you expand networking skills, and legacy application support. You’ll be empowered. Yet, when the need arises, you’ll have excellent management support from your boss (IT Director) as he is very aware of the unique challenges I.T. can bring.

Requirements

Passion for customer care
2+ years of successful work experience
Sound technical knowledge of Windows and MS office platforms, and PC hardware.
Experience in using Active Directory; general network principles.
Associates degree or above in Computer Information Systems or equivalent knowledge/experience
Network + and/or A+ Certification or equivalent knowledge/experience
Analytical and problem-solving abilities with keen attention to detail
Ability to work in warehouse setting (noisy, dusty, hot); comfortable with heights (ladder, scissor lift)

Responsibilities

Respond to support requests with speed, professionalism, and a positive attitude.
Diagnose and resolve technical hardware/software issues in manner achieving “zero” call backs
Set up, configure, and deploy computers, monitors, printers
Manage user accounts, permissions, and access through Active Directory, and the CargoLargo legacy application.
Perform preventative maintenance to keep systems healthy and reliable.
Conduct user solution education for low-level repair.
Document solutions and contribute to our growing knowledge base.
Assist with cybersecurity initiatives and endpoint protection.
Run / maintain / troubleshoot Cat6 network cabling.
Track and maintain IT inventory and equipment lifecycle.
Collaborate with teams across the company to improve technology and processes.
Test legacy software and perform intro-analyst duties.