I.T. Support Specialist-POS Systems
Godwins Gatorland•Orlando, FL
1d•$55,000•Onsite
About The Position
Support and maintain the parks point-of-sale (POS) and guest transaction technology to keep daily operations running smoothly. Youll troubleshoot POS hardware/software and payment devices, support Windows endpoints and Microsoft 365, and assist with basic network issues in a fast-paced, live operational environment. Opportunity to grow into systems administration/infrastructure paths
Requirements
- 14 years of IT support experience (retail/hospitality/POS experience strongly preferred)
- Hands-on experience supporting POS systems and payment devices; familiarity with PCI concepts a plus
- Working knowledge of Windows, Active Directory, and Microsoft 365
- Basic networking fundamentals (LAN/Wi-Fi, DHCP, TCP/IP); Meraki experience a plus
- Experience with ticketing and/or RMM tools (e.g., NinjaOne or similar preferred)
- Scripting/reporting exposure (PowerShell/batch/JavaScript and/or basic SQL) is a plus
- Strong troubleshooting, customer service, and communication skills
- Ability to work weekends/holidays and be part of an on-call rotation; able to lift to 40 lbs.
Responsibilities
- Install, configure, and support POS terminals and peripherals (PIN pads, receipt printers, barcode scanners, cash drawers, tablets/mobile devices)
- Troubleshoot POS software, payment processing issues, and device connectivity; perform firmware updates and maintenance
- Provide Tier 12 onsite and remote support for staff; respond to high-priority outages and participate in weekend/on-call rotation
- Administer and troubleshoot Windows environments, including basic Active Directory user/group support
- Support Microsoft 365 (mailboxes, licensing, Teams/SharePoint basics) and endpoint patching/AV updates
- Assist with basic network troubleshooting impacting POS (Wi-Fi, VLANs, switches); support Meraki environments as needed
- Document incidents, procedures, and maintain asset/configuration records; support technology rollouts and upgrades
- Broad exposure across POS, endpoints, Microsoft 365, networking, and automation
Benefits
- excellent insurance, medical, dental, vision
- 401K plus company match
- vacation and PTOs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
