I.T. Assistant – Raymond James Stadium

ASM Global • Tampa, FL

2d • Onsite

About The Position

Legends is the official hospitality partner of Raymond James Stadium, home to the Tampa Bay Buccaneers. The partnership includes overseeing the Raymond James Stadium food and beverage program development and management for concessions, suites and premium areas for all game days, concerts, special events and any food and beverage related activations for the iconic Pirate Ship. Join us in elevating the fan experience through unparalleled guest service and pride to make Raymond James Stadium one of the best stadiums in the NFL. Legends Hospitality is seeking part-time IT assistants. In this role, you will provide Point-of-Sales (POS) support for Legends Hospitality concession locations at Raymond James Stadium in Tampa, Florida. The position’s primary focus is event-day support for POS terminals and related equipment, as needed. You will also be trained to become an expert in Clover Sport POS software, enabling you to effectively provide end-user support and perform POS maintenance. This is a part-time position, with hours allocated based on the event schedule. This is an ideal opportunity for students seeking a part-time, entry-level position in the point-of-sale or IT field. The person who fills this position will succeed if they are available to work flexible hours in a fast-paced, dynamic environment with changing priorities. Event attendance is of primary concern. Applicants should be able to work weekends and evenings or whenever an event is scheduled.

Requirements

• Availability to work evenings and weekends in accordance with the event schedule
• Ability to work independently and come up with solutions on the fly in high-pressure situations
• Ability to walk/transport yourself the equivalent of 10,000+ steps at an event (you will not be sitting at a desk)
• Ability to communicate quickly and efficiently via SMS text/Radio
• Ability to lift 30 pounds to move POS equipment as required by the event

Nice To Haves

• Some weekday availability is a plus
• Studying an IT-related field or experience in the IT field a plus
• Experience with POS systems is a plus
• Experience in hospitality a plus

Responsibilities

• Provide level 1 support for all point-of-sale system problems and escalate when necessary
• Conduct stadium walk-through to ensure all systems are operational prior to and during all events
• Replacement of defective hardware before, during, and after events
• Diagnosis of software errors versus hardware breakage
• Conduct basic network troubleshooting
• Aid in cable management efforts and maintain the neat appearance of POS register areas
• Maintain a thorough knowledge of the organization and adhere to all standards and practices

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed