I&R Technician

Pacific Tech Communications•Sacramento, CA

21h

About The Position

Pacific Tech Communications Inc. (PTC) is actively seeking experienced Installation & Repair (I&R) Technicians to support high-volume residential and commercial service projects within a major telecommunications program. This role is responsible for installing, troubleshooting, and maintaining fiber and coaxial services, ensuring quality customer experience and adherence to production and safety standards.

Requirements

1–3+ years of experience in telecom installation & repair (fiber and/or coax)
Experience with residential or commercial service installs (FTTH, HFC, or similar)
Ability to use test equipment (signal meters, OTDR, etc.)
Understanding of drop installation, inside wiring, and premise equipment setup
Valid driver's license with clean driving record
Ability to pass background check and drug screening

Nice To Haves

Experience working on large-scale MSO or ISP programs
Knowledge of XGS-PON, GPON, or DOCSIS networks
Certifications (SCTE, Fiber Optic, OSHA 10/30)
Previous experience meeting production metrics and service SLAs

Responsibilities

Perform installation, maintenance, and repair of fiber optic and/or coaxial cable services
Install and configure internet, video, and voice services at customer locations
Troubleshoot signal issues, connectivity problems, and service interruptions
Read and interpret work orders, network diagrams, and test results
Ensure proper installation of drops, modems, ONTs, and related equipment
Maintain compliance with company standards, client specifications, and safety regulations
Complete all required documentation, photos, and closeout reports accurately and timely
Provide professional customer interaction and represent PTC in the field