Hypercare Junior Field Service Technician

JBT Marel • Chalfont, PA

10d • Onsite

About The Position

This position is responsible for monitoring and documenting system performance while onsite, providing training and guidance to customer AGV techs, and assisting in system recovery. The role involves documenting unresolved issues for senior technicians, overseeing customer readiness for system support handover, and assisting the HyperCare lead with customer scorecard documentation. The technician will work closely with the On-site Senior Technician to troubleshoot and resolve AGV system issues. The position requires travel to customer locations for the HyperCare phase of deployment/installation projects, with a schedule of 12 consecutive days onsite, including weekends. Support is required for second or third shifts. Following the onsite support period, there will be 40 business hours off for every 4 consecutive weeks of work. Week 4 will involve remote support, documentation, preparation for upcoming projects, and assisting the Customer Care team. The incumbent must stay current with JBT Automated Systems offerings and possess strong prioritization skills to manage numerous, often conflicting, daily support requirements. The role demands the ability to respond to emergency situations with potential for frequent schedule changes based on customer needs. The incumbent will self-manage daily activities and report to the HyperCare lead.

Requirements

• Associate’s degree (A.S.) in Electronics Technology or equivalent from two-year college or technical school
• Three to five years experience and in-depth technical knowledge of AGV product lines
• Familiarity with electronic diagnostic and repair tools such as multimeter, oscilloscope, soldering iron and basic electronics hand-tools
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
• Ability to apply concepts of basic algebra and geometry
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to read and interpret mechanical drawings and electrical schematics and wiring diagrams
• Microsoft Word, Excel, SQL, and Syteline or a comparable MRP business system

Nice To Haves

• Tact, diplomacy and strong prioritization skills to accomplish the numerous, often conflicting, daily support requirements

Responsibilities

• Monitor and document the performance of systems while onsite
• Provide training and guidance to onsite customer AGV techs on how to recover systems, and assist in recovering the systems based on errors received
• Document issues that cannot be resolved for Senior field tech onsite during business hours
• Provide oversight of the customer on shift to determine their readiness to take over system support once the agreed upon HyperCare phase has been completed
• Assist HyperCare lead in documenting readiness and gaps on customer scorecard
• Work closely with the full-time On-site Senior Technician to assist in troubleshooting and resolving AGV system issues
• Stay current with the latest designs, features and equipment that JBT Automated Systems offers
• Respond to emergency situations which may require frequent schedule changes/adjustments based on the customer’s needs with minimal time to prepare
• Self-manage his/her day-to-day activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree