Hybrid Manufacturing/ Retail Manager

Crafco•Memphis, TN

18d•Onsite

About The Position

Crafco, Inc. is hiring a Hybrid Manufacturing/Retail Manager for its Supply Center in Memphis, Tennessee. Crafco Supply Centers combine manufacturing operations with retail stores that produce and sell pavement preservation materials and equipment. The manager leads the facility’s manufacturing and retail functions, including building and staffing operations, manufacturing equipment, inside sales, the equipment service center, safety and regulatory compliance, the rental equipment fleet, purchasing, inventory, and quality-controlled production of asphalt sealer, pothole cold patch, and pavement stencils. This is a hands-on management role leading a small team of 5–7 full-time and seasonal employees. The manager oversees day-to-day operations, develops employees, maintains effective workflows and inventory, supports customer service and sales, and coordinates with corporate leadership and outside sales. Occasional overtime or Saturday work and local travel may be needed. Crafco offers a competitive salary and benefits package.

Requirements

At least 3 years of supervisory experience in a manufacturing or production environment.
High school diploma or GED.
Working knowledge of inventory management, manufacturing operations, warehousing, shipping, and purchasing.
Proficiency with Microsoft Office Suite and ERP systems.
Knowledge of health, safety, and environmental regulations and requirements.
Have or obtain forklift certification.
Strong verbal and written communication skills for interacting with employees, vendors, and customers.
Hands-on management experience focused on team development and performance accountability.
Ability to work occasional overtime or Saturday hours as needed.
Ability to travel locally if needed.
Authorization to work in the United States and a valid driver's license.
Employment offers are contingent on passing a pre-employment drug test and background check.

Nice To Haves

Retail or inside sales experience.
Experience in pavement, bridge maintenance, or equipment supply, or related fields such as construction, asphalt, concrete, or chemicals.
Additional college or technical education.
Experience or knowledge of pavement preservation materials.
Lean, Six Sigma, and/or continuous improvement background.

Responsibilities

Lead and oversee the manufacturing and retail operations of the Supply Center.
Manage and develop a team of 5–7 full-time and seasonal employees, providing training and mentoring and promoting accountability and performance.
Oversee day-to-day manufacturing and operations, staffing, and timely, accurate, and safe execution of facility functions; provide coverage when needed.
Maintain positive, professional relationships with employees, staff, customers, visitors, and vendors.
Oversee production phases including production, lab testing, kitting, loading tanks, and shipping.
Manage raw materials, inventory, ordering, and daily and monthly batch production.
Maintain accurate records and ensure compliance with safety, loss prevention, and regulatory requirements.
Maintain store merchandising, cleanliness, and inventory levels; manage store workflows and adherence to Crafco standards.
Manage the equipment service center and rental equipment fleet.
Ensure effective maintenance and troubleshooting of manufacturing equipment, facility infrastructure, and rental fleet equipment.
Lead inside retail sales goals and performance and coordinate with the outside sales team.
Manage seasonal planning, maintenance, sales projections, and budgeting needs.
Provide proactive customer service, build relationships, and resolve customer concerns efficiently.
Monitor store performance metrics, address performance gaps and opportunities, and identify ways to increase sales.
Collaborate with Territory Managers on business development strategies.
Partner with corporate leadership to communicate company initiatives, policies, and procedural changes.