HVC Operations Program Manager

Scale AI•San Francisco, CA

1d•$100,800 - $126,000•Remote

About The Position

Scale's Generative AI business unit is experiencing historic growth. As the HVC Operations Program Manager, you will own day-to-day execution of Scale's High-Value Contributor (HVC) program — translating strategy into shipped outcomes and operationalizing HVC as a core pillar of GenAI delivery. This is a hands-on program operations role that requires cross-functional coordination, people management, and the ability to synthesize quality, community, and data signals into clear execution plans. Scale's mission is to develop reliable AI systems for the world's most important decisions. Our Generative AI unit partners with the world's most advanced research teams to improve their models with human data. Our highest-value contributors are central to that work — they deliver the quality, reliability, and expertise that our most demanding projects require. You will serve as the center of gravity for the HVC program: driving initiative delivery, managing functional roles, running the operating cadence, and embedding HVC priorities into partner team workflows. You will be accountable for sustained operational momentum — ensuring the program is credible, durable, and continuously improving.

Requirements

Bachelor's degree in business, operations, analytics, or a related field
3+ years of experience in program management, operations, or a related function — ideally in a marketplace, platform, or contributor/workforce environment
Demonstrated ability to manage a program end-to-end: roadmap, execution, cross-functional coordination, and stakeholder communication
People management experience — coaching, developing, and directing functional contributors
Strong analytical skills with the ability to interpret quality, engagement, and performance data and translate it into operational decisions
Experience working cross-functionally across product, engineering, analytics, and operations teams
Comfort operating in ambiguity — able to structure problems, sequence work, and drive decisions without perfect information
Clear, concise communication skills — able to synthesize complex operational context into actionable updates for leadership and partners
High ownership orientation with a bias toward execution and a track record of sustained delivery

Responsibilities

Own end-to-end execution of the HVC roadmap, driving sequencing, timelines, and on-time delivery of initiatives
Manage and develop HVC functional roles, providing clear direction and coaching
Run the HVC operating cadence — standups, working sessions, reviews — and clarify ownership across workstreams
Serve as the central synthesis point for HVC signal, translating quality, engagement, and readiness insights into execution plans, experiments, or decisions
Coordinate across CBX, EPD, Analytics, and Delivery to embed HVC priorities into partner team planning and workflows
Surface decision points, tradeoffs, resourcing gaps, and recommended paths forward to leadership and cross-functional partners
Shape and evolve HVC inclusion and exclusion criteria; recommend eligibility decisions and handle edge cases
Design progression and skill-expansion pathways across project types and expertise cohorts
Partner with Enablement on curriculum and readiness standards; partner with ProdOps/Delivery on project-specific readiness expectations
Identify early quality-decline signals and recommend remediation strategies
Drive proof-of-value analyses that quantify the impact of HVC work on retention, engagement, and quality outcomes