HVAC Technical Support Supervisor

Lennox International • Richardson, TX

1d • Onsite

About The Position

As supervisor, the person in this position provides leadership to a team of technical consultants who are responsible for complex technical assistance to dealers, contractors and field sales personnel. The supervisor may also handle escalated calls, but must spend at least 50% of time planning, directing and evaluating the technical consultants’ work.

Requirements

• High school diploma or equivalent experience required.
• At least 5 years related technical consulting experience.
• Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
• Advanced knowledge and experience in the installation and service of HVAC/R equipment.
• Excellent verbal and written communication skills.
• Excellent customer service skills, analytical ability, and troubleshooting skills.
• Ability to handle and prioritize multiple technical requests.
• Proficient in Microsoft Office Suite.
• Capacity to serve as a Subject Matter Expert for the Technical Services Department.
• Strong presentation skills.
• Able to lead subordinates in order to meet schedules and resolve technical problems.

Nice To Haves

• Experience with SAP preferred.

Responsibilities

• Lead, evaluate and develop a team of technical consultants.
• Create and manage escalation procedures and ensure service levels are maintained.
• Define, measure and analyze key metrics to assess effectiveness of the overall support infrastructure.
• Identify and implement process improvements.

Benefits

• tuition reimbursement
• medical, dental, and vision insurance
• prescription drug coverage
• 401(k) retirement plan
• short-term disability insurance
• 8 weeks paid birthing leave
• 2 weeks paid bonding leave
• life and long-term disability insurance
• 12 days paid time off
• 2 paid well-being days
• 1 paid volunteer day
• 12 paid holidays
• 3 floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees