HVAC, Trainer & Technical Support

Granite Group Wholesalers•Milford, MA

1d•Hybrid

About The Position

This role involves the comprehensive development, implementation, and maintenance of educational materials for HVAC product and services training. Key responsibilities include preparing sales aids, stock lists, and match-up forms for internal and customer use. The position requires scheduling, organizing, facilitating, and delivering various training formats, including classroom, virtual classroom, and on-the-job training for both branch personnel and customers. The incumbent will be responsible for developing and updating HVAC certification programs and becoming a certified trainer in vendor programs like Kohler and Mitsubishi. Monitoring training program effectiveness and recommending modifications are also crucial. The role functions as an internal consultant on HVAC product lines to enhance employee performance and provides timely technical support to customers and TGG associates, including site visits when necessary. Administrative duties include maintaining records of training activities, attendance, progress, and tracking income and expenses for all training. The trainer coordinates learning delivery across multiple mediums, supports the integration of company marketing strategies within the sales function, and assists the outside sales team and branch managers during client presentations to secure new business and identify potential HVAC contractors. Collaboration with purchasing and branch staff to identify necessary HVAC products is also expected. The role requires continuous engagement with new and tenured employees to ensure the HVAC sales training program meets organizational needs, staying abreast of HVAC industry trends, and continuously increasing knowledge of HVAC products, regulations, and technological advances. Finally, the position involves working with the VP of Marketing and manufacturers' representatives to organize educational events and performing all duties safely, adhering to company policies, and assisting branches with Wrightsoft program needs.

Requirements

Become certified trainer in vendor training programs (Kohler, Mitsubishi)
Be familiar with Wrightsoft to assist branches who need help with this program
Continuously Remains abreast of HVAC industry trends and monitors HVAC marketplace
Continuously participate in increasing knowledge of HVAC products, local and federal requirements, technological advances and strategies

Responsibilities

Development, implementation and maintenance of educational materials for HVAC product and services training.
Prepare sales aids, stock lists, match up forms etc. for internal and customer use.
Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
Development and updating of a variety of HVAC certification programs as necessary.
Become certified trainer in vendor training programs (Kohler, Mitsubishi).
Monitors the HVAC training programs to evaluate their effectiveness and recommend modifications as necessary.
Functions as an internal consultant on HVAC product lines to assess, measure, and enhance the performance of employees.
Responds in a timely manner to customers and TGG associates seeking technical support.
When necessary, visit job sites with customers and vendors.
Maintains records of HVAC training activities and employee attendance and progress.
Tracking income and expenses for all training.
Coordinates learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development group.
Facilitate and support the integration of company marketing concepts and strategies within the sales function and convey integration methods to the branch staff.
Accompany outsides sales team and branch managers during client presentations.
Proactively secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy.
Collaborate with purchasing and branch staff to collectively identify the necessary HVAC products for servicing the marketplace.
Interface with new hired and tenured employees to ensure that the HVAC sales training program addresses, both, current and future organizational needs.
Continuously Remains abreast of HVAC industry trends and monitors HVAC marketplace.
Continuously participate in increasing knowledge of HVAC products, local and federal requirements, technological advances and strategies.
Work with VP of Marketing and manufacturers representatives to set up counter days and other educational functions for The Granite Group staff and customers.
Perform all duties in a consistently safe manner and adhere to all company safety policies.
Be familiar with Wrightsoft to assist branches who need help with this program.
Perform other duties as assigned.