HVAC Technical Support Specialist

Auer Steel & Heating Supply • Madison, WI

5d • Hybrid

About The Position

This is your opportunity to join Auer team! Auer Steel & Heating Supply Co. is a wholesale distributor of HVAC equipment and supplies. Known for our customer service and quality products, Auer Steel has been operating since 1940. We are currently hiring a Technical Support Specialist to work out of one of our locations in Neenah, WI OR Madison, WI. This position is responsible for providing post sale customer support for the heating and cooling equipment that we sell.

Requirements

• A positive attitude, a desire to help others and a demeanor that is not easily rattled under pressure.
• Exceptional communication and presentation skills
• Basic Computer Skills, Microsoft Windows
• A desire to learn everything there is to know about assigned products.
• Resourcefulness and vision
• 3+ years of experience in the installation and service of HVAC/R equipment
• Strong written communication and customer service skills

Responsibilities

• Provide basic troubleshooting and installation assistance of HVAC/R equipment.
• Diagnose issues with refrigeration circuits, components, and controls to guide callers to the appropriate resolution.
• Provide technical documentation to contractors, engineers and other personnel.
• Document call information in the event additional follow-up is required.
• Conduct training classes on basic installation and troubleshooting techniques.
• Other duties as assigned.

Benefits

• Competitive Pay Based on Experience
• Comprehensive Benefits Package for Full-time Employees
• Flexible Work Schedules - Summer Flex Hours, First Shift, No Weekends
• Paid Time Off - Sick, Vacation, Personal, Jury Duty, Holidays, Volunteer
• Wellness Challenges, Incentives, and Coaching
• Retirement Plan Options w/ a Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed