HVAC Technical Support
About The Position
Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff. Handle parts order calls and emails including part look up, part identification and part order processing. Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email. Must demonstrate excellent customer service and a professional demeanor at all times. Log results of all calls into job service notes. Upon request, provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed. Follow up on customer inquiries to ensure job completion and customer satisfaction. Approve and process warranty orders as needed. Complete special projects and training as requested by management.
Requirements
- Minimum 5 years of HVAC or Electrical knowledge. (Commercial/Industrial experience preferred)
- Must know how to thoroughly read electrical schematics.
- Strong customer service skills.
- Ability to work under pressure and multitask.
- Ability to professionally communicate both verbally and written.
- Must be proficient on computers.
- Good problem solving skills a must.
Responsibilities
- Handle technical support calls from both internal and external service technicians, installers, customers, as well as sales staff.
- Handle parts order calls and emails including part look up, part identification and part order processing.
- Provide post sales technical support including equipment troubleshooting and applications assistance via phone, and email.
- Log results of all calls into job service notes.
- Provide information such as submittal drawings, wiring diagrams, installation recommendations, or other information as needed.
- Follow up on customer inquiries to ensure job completion and customer satisfaction.
- Approve and process warranty orders as needed.
- Complete special projects and training as requested by management.
Benefits
- Medical, dental and vision insurance
- Disability & life insurance based upon election of medical insurance
- 401k with employer match
- Paid holidays
- Paid time off (PTO) based upon tenure
- Flexible spending account (FSA)
- Tuition reimbursement
- Tenure awards
- Employee referral bonus program
- Relocation assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
