HVAC Technical Support Specialist

Gensco Inc • Fife, WA

1d • Hybrid

About The Position

Gensco currently has an amazing opportunity available to join our Technical Services Team as a HVAC Technical Support Specialist based out of any of our branches! Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members. Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair. Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary.

Requirements

• Completion of a 2-year college degree in technical studies or equivalent work experience preferred
• 5 years of related work experience and excellent knowledge of HVAC industry preferred
• Demonstrated ability to manage details and meet deadlines with 100% accuracy in a multi-task environment
• Customer service-oriented approach, respond to requests with a sense of urgency
• Strong attention to detail, excellent time management and organizational skills
• Proactive, self-motivated, able to recognize issues and resolve or escalate appropriately
• Strong presentation skills, excellent written and verbal communication skills
• Strong people skills, recognizes when to use formal or informal approach, not easily intimidated, ability to say “no” in a firm but polite manner
• Ability to use tact and diplomacy in sensitive situations
• Able to operate personal computer, calculator, other office machines and proficient in MS Office products (Word, Excel, PowerPoint)
• Able to work sitting or standing and to move freely throughout the facility
• Able to lift and carry equipment and supplies on a frequent basis
• Able to travel as required

Responsibilities

• Perform a broad range of inside administrative and service support for both Customers and Gensco Team Members
• Provide inside technical support for equipment sold by Gensco by offering guidance on installation, service, and repair
• Provide technical training for our Customers and Gensco Team Members and communicate pertinent factory information as necessary

Benefits

• Healthcare coverage of medical, dental and vision available first of the month following date of hire
• Discretionary Profit Sharing
• 401(k) Retirement Plan
• Annual Holidays: 6 Paid Holidays and 2 Paid Floating Holidays
• Paid Vacation (Full Time Team Member Accrual: First 12 Months - 40 hours, Year 1-5 - 80 hours)
• Tuition reimbursement for 2-year and 4-year degree programs
• Life Insurance, Voluntary Supplemental Life Insurance
• Long-Term Disability, Voluntary Short-Term Disability
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree