HVAC Technical Support Specialist
About The Position
mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. BellSimons Connecticut-based BellSimons has supplied HVAC, plumbing and refrigeration products to residential and commercial customers since 1940. The company offers a full range of equipment, controls, parts and supplies from industry-leading brands including RUUD, Mitsubishi Electric, Delta and Moen. For more information, visit bellsimons.com. The HVAC Technical Support Specialist is a remote/field based position provides pre- and post-sale technical support, as well as training for customers and employees. This role collaborates cross-functionally with sales and support teams and delivers product and staff training as needed.
Requirements
- High School diploma or GED equivalent.
- Minimum of 4 years’ experience in HVAC or related functions.
- Proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Strong aptitude for mathematical operations and numerical analysis.
- Skilled in the use of office equipment such as computers, photocopiers, scanners, phone systems, and virtual meeting platforms.
Nice To Haves
- 2-year degree or certificate in HVAC or a related field.
- 5+ years of hands-on experience in HVAC systems and related functions.
Responsibilities
- Provides prompt, courteous, and effective customer service across all communication channels.
- Maintains professionalism and composure in all customer interactions, including high-pressure situations.
- Builds strong relationships with customers and vendors while upholding ethical standards.
- Collaborates cross-functionally to resolve issues efficiently and positively.
- Designs and delivers employee and product training in collaboration with management.
- Delivers technical support to dealers by phone and on-site.
- Shares service bulletins and addresses product performance issues.
- Resolves dealer and consumer issues, including on-site visits and technical support.
- Coordinates recalls, product rework, and manages technical communications.
- Maintains technical documentation and supports training programs.
- Handles incoming calls with professionalism and efficiency.
- Designated Safety Sensitive Position requiring consistent alertness and adherence to safety protocols.
- Travels as needed to support job responsibilities.
- Maintains proficiency in internal and vendor computer systems for job-related tasks (e.g., data entry, messaging, call logging, queue updates).
- Performs other duties as assigned to meet evolving organizational needs.
Benefits
- Medical, dental, vision, and prescription coverage effective immediately
- 401(k) plan with company contributions
- Life insurance and short- and long-term disability coverage
- HSA/FSA options and an Employee Assistance Program (EAP)
- Paid time off, including vacation, holidays, and personal days
- Weekly pay
- employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
