HVAC Technical Consultant
About The Position
At Allied Air Enterprises, we’re proof of how effective good people can be. We’ve based our entire business on hiring talented, dedicated professionals and giving them the resources they need to thrive. Having the right people can elevate the attitude, ideas, quality, and commitment of any facility, and we’re proud to say our employees do so every day. The dedication we have for promoting environmental sustainability through innovation is only possible due to our employees’ creativity and their desire to improve the world. We believe they help create products that are better for homeowners, better for the environment, and better for the professional dealers who install them every day. Allied Air Enterprises is a separate division of Lennox International with corporate headquarters, manufacturing, and distribution facilities located in South Carolina. We’re committed to fostering a diverse and inclusive environment that is dedicated to supporting the growth and development of every team member to reach their fullest potential. At Allied Air, we expect a lot from one another. It’s an environment built on principles of collaboration, mutual success, and transparency, with the goal of growing our business through the success of our customers and people. Sound like the kind of team for you?
Requirements
- High school diploma or equivalent experience required.
- At least 2 years related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Furnace experience is a strong must.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
- 100% on-site
Responsibilities
- Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
- Provides troubleshooting and installation assistance of HVAC/R equipment.
- Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
- Provides technical documentation to internal and external customers.
- Guides caller to the appropriate field personnel if first-hand attention is required.
- Documents all received phone and email inquiries into the database system.
- Identifies and helps implement process improvements.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
