HVAC Technical Consultant
About The Position
This HVAC consultant provides moderately complex technical assistance to dealers, contractors and field sales personnel to resolve system issues. Under general supervision, the HVAC Technical Consultant provides troubleshooting and installation assistance of HVAC/R equipment. Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution. Provides technical documentation to internal and external customers. Guides caller to the appropriate field personnel if first-hand attention is required. Documents all received phone and email inquiries into the database system. Identifies and helps implement process improvements.
Requirements
- High school diploma or equivalent experience required.
- At least 2 years related technical consulting experience.
- Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
- Strong knowledge and experience in the installation and service of HVAC/R equipment.
- Excellent verbal and written communication skills.
- Furnace experience is a strong must.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficient in Microsoft Office Suite.
- Experience with SAP preferred.
Responsibilities
- Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
- Provides troubleshooting and installation assistance of HVAC/R equipment.
- Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
- Provides technical documentation to internal and external customers.
- Guides caller to the appropriate field personnel if first-hand attention is required.
- Documents all received phone and email inquiries into the database system.
- Identifies and helps implement process improvements.
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
