HVAC Technical Consultant
About The Position
The HVAC Technical Consultant provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues. Under general supervision, the role supports troubleshooting and installation of HVAC/R equipment, diagnoses refrigeration circuits, components, and controls, and guides callers toward appropriate resolutions. The consultant provides technical documentation to internal and external customers, directs callers to field personnel when in-person attention is needed, documents phone and email inquiries in a database, and helps identify and implement process improvements. This is a 100% on-site, salaried non-exempt role.
Requirements
- High school diploma or equivalent experience.
- At least 2 years of related technical consulting experience.
- Typically, at least 5 years of experience installing and servicing HVAC/R equipment.
- Strong knowledge and experience in installation and service of HVAC/R equipment.
- Strong furnace experience.
- Excellent verbal and written communication skills.
- Strong customer service skills.
- Strong analytical and troubleshooting skills.
- Ability to handle and prioritize multiple technical requests.
- Proficiency in Microsoft Office Suite.
Nice To Haves
- Experience with SAP.
Responsibilities
- Provide technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
- Provide troubleshooting and installation assistance for HVAC/R equipment.
- Diagnose issues with refrigeration circuits, components, and controls and guide callers to appropriate resolutions.
- Provide technical documentation to internal and external customers.
- Refer callers to appropriate field personnel when first-hand attention is required.
- Document phone and email inquiries in the database system.
- Identify and help implement process improvements.
Benefits
- Bonus eligibility in accordance with the applicable company plan.
- Tuition reimbursement.
- Medical, dental, and vision insurance.
- Prescription drug coverage.
- 401(k) retirement plan.
- Short-term disability insurance.
- Eight weeks of paid birthing leave.
- Two weeks of paid bonding leave.
- Life and long-term disability insurance.
- Up to 12 days of paid time off per year, depending on hire date and eligibility.
- Up to 2 paid well-being days per year, depending on hire date and eligibility.
- Up to 1 paid volunteer day per year, depending on hire date and eligibility.
- Up to 12 paid holidays per year, depending on hire date and eligibility.
- Up to 3 floating holidays per year, depending on hire date and eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
