HVAC Service Technician

Cranney Home Services • Danvers, MA

7d • $30 - $40

About The Position

Cranney Home Services is hiring an experienced HVAC Service Technician for its residential service team. The role involves diagnosing, repairing, maintaining, and evaluating residential HVAC systems, including furnaces, air conditioners, boilers, and heat pumps. Technicians explain system performance and recommendations to homeowners, verify repairs, and provide quality customer service. The work is residential only, with no commercial service. The company highlights ongoing training, career growth, and a supportive, family-oriented culture.

Schedules offered are Monday–Friday at $30–$38 per hour plus weekly performance bonuses, or Tuesday–Saturday at $32–$40 per hour plus weekly performance bonuses. The Tuesday–Saturday schedule is identified as the higher-paying shift. Compensation is dependent on experience (DOE).

Requirements

• EPA Certification (required).
• Strong diagnostic and troubleshooting skills for furnaces, air conditioners, boilers, and heat pumps.
• Excellent customer service and communication skills.
• Ability to explain technical information clearly and professionally.
• Experience using electrical testing and diagnostic equipment.
• Valid driver's license with a clean driving record.
• Ability to pass a criminal background check, motor vehicle record check, and pre-employment drug screen.
• Self-motivation, a strong work ethic, and commitment to quality.

Nice To Haves

• Massachusetts Refrigeration Technician License, or ability to obtain it if applicable.
• Three or more years of residential HVAC service experience (preferred).

Responsibilities

• Diagnose and troubleshoot residential HVAC systems, including furnaces, air conditioners, and boilers.
• Perform repairs, maintenance, and system evaluations accurately and efficiently.
• Explain system performance, repair recommendations, and maintenance options clearly to homeowners.
• Test piping, tubing, joints, and connections for leaks using appropriate diagnostic methods.
• Test electrical circuits and components using electrical diagnostic equipment.
• Verify repairs by testing equipment and ensuring systems operate safely and efficiently.
• Provide exceptional customer service and build trust with homeowners.
• Meet or exceed weekly and monthly performance goals.
• Maintain sold-hours efficiency of 15% or greater and a conversion rate of 45% or higher.
• Deliver quality workmanship and maintain professionalism, technical excellence, and reliability.

Benefits

• Medical insurance.
• Dental insurance.
• 100% company-paid vision insurance.
• Company-paid life insurance.
• Fidelity 401(k) with a 4% company match.
• Flexible Spending Account (FSA).
• Short-term and long-term disability.
• Employee Assistance Program (EAP).
• Wellness reimbursement program.
• Employee referral bonus.
• Paid time off (PTO) and sick time.
• Paid major holidays.
• Well-stocked company truck with dispatch from home.
• Company-provided uniforms, smartphone, and tablet.
• Ongoing training and opportunities for advancement.
• Supportive, family-oriented culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed