HVAC Service Technician

Region Energy • Dover, NJ

3d

About The Position

The HVAC Service Technician makes in-home service visits to troubleshoot and repair customers’ residential heating systems, air conditioning, and other equipment. The technician is a key point of contact with customers and is expected to provide expert, responsive service while maintaining a professional and friendly image and advocating for the company’s brand. The role also involves communicating with internal departments, completing paperwork, following safety practices, and maintaining the assigned service van, tools, and parts inventory. Shifts may include days, nights, weekends, and holidays, with paid overtime and additional overtime opportunities during the busy winter season.

Requirements

• High school diploma or equivalent.
• Prior experience servicing residential air conditioning and heating equipment.
• Valid driver’s license and ability to meet the company’s motor vehicle policy.
• Exceptional technical skills and strong communication skills.
• Excellent verbal and written communication and interpersonal skills.
• Personable, approachable, helpful, detail-oriented, focused, flexible, and adaptable.
• Commitment to providing excellent and responsive customer service.
• Willingness to expand technical and repair knowledge, obtain new licenses, and pursue professional growth.
• Ability to support the company brand as an advocate.
• Ability to work independently while safely maintaining a high level of performance.

Nice To Haves

• HVAC certifications.

Responsibilities

• Assess customers’ equipment and service needs.
• Troubleshoot and repair residential air conditioning equipment, heating systems, and other equipment.
• Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
• Perform efficiency tests on combustion-related installations.
• Prepare accurate daily paperwork.
• Communicate with the Dispatcher and Service departments.
• Use applicable safety equipment and personal protective equipment (PPE).
• Maintain a clean and neat service van and properly account for assigned tools and parts inventory.
• Maintain a professional and friendly image during customer visits and advocate for the company and its brand.

Benefits

• Competitive compensation.
• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Paid overtime.
• Overtime opportunities during the busy winter season.
• Professional development.
• Opportunities for advancement to roles of greater responsibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED