HVAC Service Technician

JOLLY PLUMBING•Cold Spring, KY

6d•$75,000 - $120,000•Onsite

About The Position

Jolly Enterprises is seeking an experienced, motivated, and customer-focused HVAC Service Technician to serve residential customers in Wilder, Kentucky. The technician diagnoses, maintains, and repairs residential heating and cooling systems while providing a professional customer experience. The role involves explaining system issues and options clearly, documenting work with company software, following safety procedures, and collaborating with dispatch, customer experience representatives, installers, and other technicians. The technician is also expected to participate in training and team activities and contribute to a positive, team-first culture. Compensation is described as $75,000–$120,000+ hourly plus commission, bonuses, and spiffs; the listed salary range is undisclosed. Jolly offers medical, dental, vision, and life insurance options; a 401(k) with up to a 4% company match; paid time off and holidays; a company-provided vehicle and uniforms; training and professional development; career advancement opportunities; employee recognition and team events; and opportunities to give back to the community.

Requirements

Previous experience in residential HVAC service, diagnostics, and repair.
Strong understanding of heating, cooling, refrigeration, electrical, and airflow systems.
Valid driver's license with an acceptable driving record.
Strong troubleshooting and problem-solving abilities.
Excellent communication and customer service skills.
Ability to explain technical information clearly to homeowners.
Self-motivated, dependable, and committed to high-quality work.
Comfort using technology, mobile devices, and service management software.
Ability to perform the physical requirements of the position, including lifting equipment, climbing ladders, and working in attics, crawl spaces, and varying weather conditions, with or without reasonable accommodation.
Willingness to participate in an on-call rotation as needed.

Nice To Haves

Experience with a variety of residential HVAC equipment and manufacturers.
NATE certification or additional industry training.
Experience using ServiceTitan.
A customer-education focus rather than simply selling services.
Desire to continuously improve skills and grow within the HVAC industry.
A team-first attitude and willingness to support others.

Responsibilities

Diagnose, troubleshoot, repair, and maintain residential HVAC systems, including air conditioners, furnaces, heat pumps, and related equipment.
Perform inspections and preventative maintenance to help ensure systems operate safely and efficiently.
Identify system concerns and educate homeowners about repair, maintenance, and replacement options.
Provide clear, honest recommendations to help customers make informed home-comfort decisions.
Deliver professional customer service through effective communication and attention to detail.
Document service calls, findings, repairs, and recommendations using company software.
Follow safety procedures, industry standards, and company policies.
Maintain a clean, organized, and professional company vehicle and work environment.
Coordinate with dispatch, customer experience representatives, installers, and fellow technicians.
Participate in ongoing training, team meetings, and professional development.
Demonstrate Jolly's core values and contribute to a positive, team-first culture.
Participate in an on-call rotation as needed.