HVAC Service Technician
About The Position
Jolly Enterprises is seeking an experienced, motivated, and customer-focused HVAC Service Technician to serve residential customers in Wilder, Kentucky. The technician will diagnose, maintain, and repair residential heating and cooling systems while helping customers feel comfortable and confident in their homes. The role combines technical service work with clear customer communication, accurate documentation, and a strong focus on safety and service quality. The position offers compensation described as $75,000–$120,000+ hourly plus commission, bonuses, and spiffs. Jolly emphasizes employee support, ongoing training, career growth, teamwork, and a positive customer experience.
Requirements
- Previous experience in residential HVAC service, diagnostics, and repair.
- Strong understanding of heating, cooling, refrigeration, electrical, and airflow systems.
- Valid driver's license and acceptable driving record.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer service skills.
- Ability to explain technical information clearly to homeowners.
- Self-motivated, dependable, and committed to high-quality work.
- Comfort using technology, mobile devices, and service management software.
- Ability to perform the physical requirements of the position, including lifting equipment, climbing ladders, and working in attics, crawl spaces, and varying weather conditions, with or without reasonable accommodation.
- Willingness to participate in an on-call rotation as needed.
Nice To Haves
- Experience with a variety of residential HVAC equipment and manufacturers.
- NATE certification or additional industry training.
- Experience using ServiceTitan.
- A passion for educating customers rather than simply selling services.
- A desire to continuously improve skills and grow within the HVAC industry.
- A team-first attitude and willingness to support others.
Responsibilities
- Diagnose, troubleshoot, repair, and maintain residential HVAC systems, including air conditioners, furnaces, heat pumps, and related equipment.
- Perform inspections and preventative maintenance to help systems operate safely and efficiently.
- Identify system concerns and educate homeowners about repair, maintenance, and replacement options.
- Provide clear, honest recommendations to help customers make informed decisions about home comfort.
- Deliver a professional customer experience through communication and attention to detail.
- Document service calls, findings, repairs, and recommendations using company software.
- Follow safety procedures, industry standards, and company policies.
- Maintain a clean, organized, and professional company vehicle and work environment.
- Collaborate with dispatch, customer experience representatives, installers, and other technicians.
- Participate in ongoing training, team meetings, and professional development.
- Contribute to a positive, team-first culture by demonstrating the company's core values.
Benefits
- Medical, dental, vision, and life insurance options.
- 401(k) with up to a 4% company match.
- Paid time off and paid holidays.
- Company-provided vehicle and uniforms.
- Ongoing technical training and professional development.
- Career advancement and internal growth opportunities.
- Employee recognition and team events.
- Opportunities to give back to the community.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
