HVAC Service Technician

Sierra Air • Reno, NV

5h • $60,000 - $100,000 • Onsite

About The Position

The HVAC Service Technician travels to customers’ homes to diagnose, repair, and maintain residential HVAC equipment. The role includes completing service paperwork, collecting payment when required, and communicating with office staff to support a coordinated service operation. Technicians are expected to resolve issues correctly on the first visit, maintain their work vehicle and equipment, keep required stock on the truck, and provide customer-focused recommendations when appropriate. The position reports to the Service Manager and takes scheduling direction from the dispatcher.

Requirements

• EPA Certification.
• NATE certification, required within one year of hire.
• OSHA 10 or OSHA 30.
• Three years of HVAC experience.
• Ability to represent Sierra Air Inc. professionally with customers, vendors, staff, and the public.
• Ability to work well under pressure.
• Valid driver’s license and good driving record.
• Must have all required tools.
• Good communication skills and ability to work with different customers and office personality styles.
• Ability to handle difficult customer and diagnostic issues.
• Adaptability to changing work conditions, competing demands, delays, and unexpected events.
• Ability to pass a drug test and background check.

Responsibilities

• Diagnose, repair, and maintain residential HVAC equipment at customers’ locations, aiming to complete the work correctly the first time.
• Maintain a neat and clean appearance and keep the work vehicle and equipment clean.
• Attend training classes and seminars to maintain field expertise.
• Follow scheduling direction from the dispatcher and keep the dispatcher informed of progress throughout the day.
• Complete service tickets for maintenance and service work while on the job.
• Collect payment for services when required.
• Follow through on job problems and communicate issues to the Service Dispatcher.
• Stay informed about company sales promotions and pricing.
• Submit complete and accurate paperwork to the office.
• Maintain the minimum required stock on the truck.
• Recommend or sell equipment, service agreements, duct cleanings, and accessories when requested by the customer or in the customer’s best interest.
• Perform other tasks as requested by management.

Benefits

• Medical, dental, and vision coverage beginning the first of the month, 30 days after hire.
• Company pays 80% of the employee’s medical, dental, and vision premiums.
• Optional long-term disability.
• Employee Tool Program.
• Life insurance.
• Paid time off after 90 days.
• Eight paid holidays after 90 days.
• 401(k) retirement plan with company match up to 4%, available after 90 days.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed