HVAC Service Technician
About The Position
One Hour Heating & Air Conditioning-Service Minds is hiring an experienced residential HVAC Service Technician for a customer-facing role. The technician diagnoses and repairs residential HVAC systems, performs maintenance and tune-ups, and helps homeowners understand repair, replacement, upgrade, and system-improvement options. The position emphasizes quality workmanship, safe and efficient system operation, customer education, trust-building, and an exceptional customer experience from start to finish. Technicians are expected to identify solutions that fit homeowners’ needs, communicate recommendations without high-pressure tactics, and recognize opportunities to improve comfort, energy efficiency, indoor air quality, and system performance. Work includes accurate documentation using ServiceTitan and maintaining clean, organized tools, equipment, vehicles, and work areas. The employer offers full-time, year-round work, consistent scheduling, uncapped performance-based commissions, training, and professional development. Top technicians are stated to earn $100K+ annually; this is not a guaranteed salary.
Requirements
- Proven residential HVAC service and repair experience.
- Strong HVAC diagnostic and troubleshooting skills.
- Excellent customer service skills and ability to build trust and relationships with homeowners.
- Strong communication skills and ability to explain system issues, solutions, and recommendations clearly.
- Comfort with sales, presenting service options, and recommending repairs, upgrades, and system improvements based on customer needs.
- Ability to educate customers without using high-pressure sales tactics.
- Confidence discussing repair-versus-replacement options when appropriate.
- Ability to identify opportunities to improve comfort, efficiency, indoor air quality, and system performance.
- Customer-first mindset and focus on delivering an exceptional experience from start to finish.
- Strong knowledge of residential HVAC systems and industry best practices.
- Ability to read wiring diagrams, manuals, blueprints, and schematics.
- Strong problem-solving and decision-making skills.
- Commitment to quality workmanship, professionalism, and integrity.
- Ability to work effectively in a fast-paced, performance-driven environment.
- Motivation to continuously learn, improve, and grow within the trade.
- Valid driver’s license with a clean driving record.
- Ability to successfully complete required background and drug screening.
Responsibilities
- Diagnose, troubleshoot, and repair residential HVAC systems.
- Perform maintenance, tune-ups, and other system-related services.
- Provide a professional, high-quality customer experience on every call.
- Build trust and long-term relationships with homeowners.
- Explain system findings clearly and help customers understand their options.
- Present repair, replacement, upgrade, and system-improvement recommendations based on customer needs.
- Educate homeowners on available solutions so they can make informed decisions.
- Identify opportunities to improve home comfort, energy efficiency, indoor air quality, and system performance.
- Discuss repair-versus-replacement options when appropriate.
- Present solutions confidently without relying on high-pressure tactics.
- Follow up on customer questions and ensure customers understand recommended work.
- Complete accurate documentation using ServiceTitan.
- Follow company procedures and industry safety standards.
- Maintain clean and organized tools, equipment, vehicles, and work areas.
- Represent the One Hour brand with professionalism, honesty, and integrity.
Benefits
- Uncapped earning potential and performance-based commissions; top technicians earn $100K+ annually.
- Full-time, year-round work and consistent scheduling.
- 401(k) with employer match.
- Company take-home vehicle and fuel card.
- Company iPad.
- Technical, customer service, sales, communication, and professional development training.
- Professional development and advancement opportunities.
- HMO, PPO, and HDHP medical plan options.
- Free Health Savings Account (HSA) option.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Short-term and long-term disability coverage.
- Paid time off (PTO) and paid holidays.
- Flexible Spending Accounts (FSA).
- Employee Assistance Program (EAP).
- 24/7 telehealth services.
- Benefits eligibility beginning the first of the month after 30 days.
- 40% employee discount across Service Minds brands.
- Champions Club all-expenses-paid vacation for top performers and a guest.
- Career opportunities across One Hour Heating & Air Conditioning, Mister Sparky Electric, and Benjamin Franklin Plumbing.
- Potential career paths in leadership, training, operations, and other skilled-trades opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
