HVAC Service Technician - Suwanee
About The Position
Join One of the Southeast's Leading Home Service Companies. Are you an experienced HVAC professional looking for a company that values your expertise, rewards your performance, and invests in your future? Coolray is seeking skilled HVAC Service Technicians to join our growing team and help continue our tradition of delivering exceptional service to homeowners across the Atlanta market. Since 1966, Coolray has been a trusted name in home comfort. Together with Mr. Plumber and BriteBox Electrical, we provide industry-leading heating, cooling, plumbing, and electrical services backed by outstanding customer care and our Lifetime Parts & Labor Warranty. With more than 500 team members and multiple service locations, we're continuing to grow—and we're looking for top talent to grow with us. As an HVAC Service Technician, you'll diagnose, repair, and maintain residential HVAC systems while delivering an exceptional customer experience and helping homeowners make informed decisions about their comfort systems.
Requirements
- Minimum 5 years of residential HVAC service, maintenance, and repair experience
- Proven experience diagnosing and troubleshooting a wide range of HVAC system issues
- Strong mechanical aptitude and technical problem-solving skills
- Excellent customer service and communication skills
- Ability to build trust and create positive customer experiences
- Strong attention to detail and commitment to quality workmanship
- Self-motivated with the ability to work independently
- Results-driven mindset in a performance-focused environment
- Ability to explain technical information in a clear, customer-friendly manner
- Desire to continuously learn and advance within the HVAC industry
- Valid driver's license
- Ability to pass a Motor Vehicle Record (MVR) review
- Ability to work in attics, crawl spaces, rooftops, and outdoor environments
- Ability to lift, carry, and maneuver HVAC equipment and materials
Nice To Haves
- Experience with ServiceTitan
- Industry certifications (EPA Certification preferred)
- Previous experience working within residential home services
Responsibilities
- Diagnose, troubleshoot, repair, and maintain residential heating and air conditioning systems
- Perform comprehensive system evaluations to identify root causes of equipment issues
- Service and maintain: Air conditioners, Furnaces, Heat pumps, Indoor air quality systems, Thermostats and controls, Related HVAC components
- Utilize diagnostic equipment, hand tools, and power tools safely and effectively
- Present repair options and recommendations clearly and professionally to homeowners
- Educate customers on system operation, maintenance requirements, and energy-saving opportunities
- Promote and explain the benefits of the CoolCare Maintenance Agreement
- Identify opportunities to improve comfort, efficiency, reliability, and indoor air quality
- Build strong customer relationships through exceptional service and communication
- Accurately document service findings, completed work, and recommendations using company software platforms
- Maintain compliance with company policies, quality standards, and safety procedures
- Ensure all work is completed according to local, state, and national codes
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with company match
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- FSA
- EAP
- Legal Services
- Pet Insurance
- Identity Theft Protection
- Generous PTO
- Six paid holidays
- Paid birthday off
- Paid training
- Ongoing technical development
- Dedicated coaching and mentorship
- Tool Purchasing Program
- Annual boot allowance
- Stable, year-round employment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
