HVAC Service Technician
About The Position
The HVAC Service Technician provides expert troubleshooting and repair services for customers’ home heating systems and other residential equipment. The technician makes in-home service visits and serves as a primary point of contact and public representative of the company, combining technical expertise with professional, friendly customer service. Shifts include days, nights, weekends, and holidays. The position offers paid overtime and opportunities for advancement. The stated pay range is $34.85 to $47.45 per hour for experienced technicians ranging from qualified C-Tech to A-Level Tech; the rate may be lower for candidates below C-Level qualifications.
Requirements
- High school diploma or equivalent.
- Prior experience servicing residential air-conditioning and heating equipment.
- Valid driver’s license and ability to meet the company’s motor vehicle policy.
- Exceptional technical skills and strong communication skills.
- Willingness to expand technical and repair knowledge, obtain new licenses, and pursue professional growth.
- Ability to support and advocate for the company brand.
- Ability to work independently while safely maintaining a high level of performance.
- Detail-oriented, focused, flexible, and adaptable approach.
- Excellent verbal, written, and interpersonal communication skills.
- Commitment to responsive, high-quality customer service.
Nice To Haves
- HVAC certifications.
Responsibilities
- Assess customers’ equipment and service needs.
- Troubleshoot and repair residential air-conditioning equipment, heating systems, and other equipment.
- Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
- Perform efficiency tests on combustion-related installations.
- Prepare accurate daily paperwork.
- Communicate with the Dispatcher and Service departments.
- Use applicable safety equipment and personal protective equipment (PPE).
- Maintain a clean and neat service van and properly account for assigned tools and parts inventory.
- Maintain a professional and friendly image while representing and advocating for the company and its brand.
Benefits
- Medical coverage for full-time staff.
- Dental coverage for full-time staff.
- Retirement savings.
- Paid overtime.
- Professional development and opportunities for advancement.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
