HVAC Service Technician ll

Service Experts•Champaign, IL

1d•$52,200 - $66,500

About The Position

Under general supervision, the HVAC Service Technician performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure satisfaction, while promoting company products and services. The role works under the direction of the Field Supervisor or General Manager and includes customer service calls, equipment diagnostics and repairs, routine maintenance, parts handling, documentation, payment collection, dispatch updates, and care of company vehicles, tools, and property. The position requires at least two years of HVAC experience, technical training certification, EPA and safety certifications, and all licenses or certifications required by applicable government authorities. The technician must be able to work flexible hours and on-call shifts as needed and perform physically demanding work in varied environments, including attics, basements, crawl spaces, heights, and indoor and outdoor locations. The annual compensation range is $52,200 to $66,500, with additional incentive opportunities. The job is located at 3611 N Staley Rd Ste G, Champaign, Illinois.

Requirements

High school diploma or GED, additional training, technical training certification, and at least two years of HVAC experience.
Valid licenses or certifications required by federal, state, provincial, or local regulations for the work area.
EPA and safety certifications.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and proficiency operating the tools and equipment required for service projects.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Ability to install a basic duct fitting.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills for resolving customer issues, complaints, and concerns.
Effective time-management and organizational skills.
Valid driver's license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device; complete forms and paperwork accurately and promptly; and collect customer payments.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Provide excellent customer service and maintain high levels of customer satisfaction.
Promote products and services, and notify the Sales and Service Coordinator about replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Maintain regular, reliable attendance and perform similar or other duties as assigned.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off.
24 paid days off during the first year, including vacation, personal holidays, and national holidays.
29 paid days off after the second year.
Advancement and career-growth opportunities across the United States.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, and uniform plan.
Tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family coverage options.
Short-term and long-term disability insurance options.
Supplemental benefits including legal advice, pet insurance, and health advocacy programs.