HVAC Service Tech ll

Service Experts Heating & Air Conditioning • Goshen, KY

3d • Onsite

About The Position

Under general supervision, the HVAC Service Tech II performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The role communicates with customers to answer questions, resolve problems, and ensure satisfaction, while also promoting company products and services. The position works under the direction of the Field Supervisor or General Manager and is based at 8951 W U.S. Hwy 42, Goshen, KY 40026.

The technician diagnoses, repairs, and maintains heating, air conditioning, ventilation, and refrigeration equipment; inspects systems for potential problems; completes maintenance and cleaning; and documents customer calls and related paperwork using a handheld device. The role also handles parts and equipment, collects customer payments, coordinates with dispatch, maintains company vehicles and tools, and provides professional customer service. Flexible hours and on-call shifts may be required.

The position requires a high school diploma or GED, additional training, technical training certification, and at least two years of HVAC experience. Required certifications and licenses include applicable governmental licensing or certification, EPA certification, and safety certifications. Candidates must be able to perform demanding physical work in varied environments, including climbing ladders and accessing attics, basements, and crawl spaces, and must be able to lift up to 75 pounds.

Requirements

• High school diploma or GED, additional training, and technical training certification.
• At least 2 years of HVAC experience.
• Applicable valid licenses or certifications required by federal, state, provincial, or local laws or regulations for the work area.
• EPA and safety certifications.
• Skill servicing heating, air conditioning, and ventilation equipment and related accessories.
• Mechanical aptitude and ability to operate necessary tools and equipment.
• Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
• Ability to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
• Ability to install a basic duct fitting.
• Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Effective communication skills to work with customers and resolve issues, complaints, or concerns.
• Effective time-management and organizational skills.
• Valid driver’s license with an acceptable driving record.
• Availability to work flexible hours and on-call shifts as needed.
• Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units.
• Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Ability to work in varied conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
• Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
• Natural or corrected vision for close, distance, and peripheral focus with normal depth perception.
• Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

• Perform residential and/or light commercial service and maintenance calls under general supervision.
• Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
• Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
• Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
• Complete routine maintenance and clean equipment as needed or required.
• Deliver and remove parts and equipment needed to complete service work.
• Record required customer-call information on a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately.
• Collect payments from customers.
• Communicate with dispatch while on duty to provide accurate activity and availability updates.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services, and report replacement-product sales leads to the Sales and Service Coordinator.
• Use, maintain, and account for company property, vehicles, and tools.
• Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
• Represent the company professionally, honestly, and ethically in business matters and activities.
• Perform similar or other duties as needed or assigned and maintain regular, reliable attendance.

Benefits

• Top pay for top performers, with incentive and bonus opportunities depending on the position.
• 24 paid days off during the first year, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
• Advancement and career-growth opportunities across the U.S.
• Company-sponsored medical, dental, and vision insurance programs.
• Company-provided smartphone, tablet, uniform plan, and tool replacement program.
• Internal Training Academy.
• 401(k) retirement savings plan with company matching contributions.
• Company-paid employee life insurance, with options for family coverage.
• Short-term and long-term disability insurance options.
• Supplemental benefit programs, including legal advice, pet insurance, and health advocacy programs.
• Training, support, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED