HVAC Service Technician

Star Group • Dover, NJ

2d

About The Position

The HVAC Service Technician makes in-home service visits to troubleshoot and repair residential heating systems, air conditioning, and other equipment. The technician is a primary point of contact between the company and its customers, providing expert service while representing the company and its brand in a professional, friendly manner. The role includes shifts on days, nights, weekends, and holidays, with paid overtime and additional overtime opportunities during the busy winter season. The employer offers competitive compensation and benefits for full-time staff, professional development, and potential advancement.

Requirements

• High school diploma or equivalent.
• Prior experience servicing residential air conditioning and heating equipment.
• Valid driver's license and ability to meet the company's motor vehicle policy.
• Exceptional technical skills and strong communication skills.
• Excellent verbal and written communication and interpersonal skills.
• Commitment to responsive customer service.
• Detail-oriented, focused, flexible, and adaptable.
• Willingness to expand technical and repair knowledge, obtain new licenses, and pursue professional growth.
• Ability to support the company brand as an advocate.
• Ability to work independently while safely maintaining a high level of performance.

Nice To Haves

• HVAC certifications.

Responsibilities

• Make service calls to customer homes and provide troubleshooting and repair services for residential equipment, particularly heating systems.
• Assess customers' equipment and service needs.
• Troubleshoot and repair residential air conditioning equipment, heating systems, and other equipment.
• Identify revenue-generating opportunities, make recommendations to customers, and close sales that can be performed immediately.
• Perform efficiency tests on combustion-related installations.
• Prepare accurate daily paperwork.
• Communicate with Dispatcher and Service departments.
• Use applicable safety equipment and personal protective equipment (PPE).
• Maintain a clean and neat service van and properly account for assigned tools and parts inventory.
• Maintain a professional and friendly image and advocate for the company and its brand.

Benefits

• Medical coverage for full-time staff.
• Dental coverage for full-time staff.
• Retirement savings.
• Competitive compensation and benefits package.
• Paid overtime and overtime opportunities during the busy winter season.
• Professional development and potential advancement to roles of greater responsibility.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED