HVAC Service Technician - Marietta

Wrench Group•Marietta, GA

4d•Onsite

About The Position

Coolray is seeking experienced HVAC Service Technicians to serve homeowners across the Atlanta market. The role diagnoses, repairs, and maintains residential heating and cooling systems while delivering a strong customer experience and helping homeowners make informed decisions about their comfort systems. Coolray is part of a growing home services company with more than 500 team members and multiple service locations. Technicians evaluate and service air conditioners, furnaces, heat pumps, indoor air quality systems, thermostats, controls, and related HVAC components. They explain findings and repair recommendations to customers, document their work using company software, and ensure work meets applicable codes, safety procedures, quality standards, and company policies. The position offers stated annual earning potential of $95,000–$150,000+, including weekly performance bonuses and lead-generation incentives. The employer describes paid training, technical development, coaching and mentorship, advancement opportunities, and stable, year-round employment.

Requirements

At least 5 years of residential HVAC service, maintenance, and repair experience.
Proven experience diagnosing and troubleshooting a wide range of HVAC system issues.
Strong mechanical aptitude and technical problem-solving skills.
Excellent customer service and communication skills.
Ability to build trust and create positive customer experiences.
Strong attention to detail and commitment to quality workmanship.
Self-motivated and able to work independently.
Results-driven mindset in a performance-focused environment.
Ability to explain technical information in a clear, customer-friendly manner.
Desire to continue learning and advancing in the HVAC industry.
Valid driver's license.
Ability to pass a Motor Vehicle Record (MVR) review.
Ability to work in attics, crawl spaces, rooftops, and outdoor environments.
Ability to lift, carry, and maneuver HVAC equipment and materials.

Nice To Haves

Experience with ServiceTitan.
Industry certifications; EPA certification is preferred.
Previous experience working in residential home services.

Responsibilities

Diagnose, troubleshoot, repair, and maintain residential heating and air conditioning systems.
Perform comprehensive system evaluations to identify the root causes of equipment issues.
Service and maintain air conditioners, furnaces, heat pumps, indoor air quality systems, thermostats, controls, and related HVAC components.
Use diagnostic equipment, hand tools, and power tools safely and effectively.
Present repair options and recommendations clearly and professionally to homeowners.
Educate customers about system operation, maintenance requirements, and energy-saving opportunities.
Promote and explain the CoolCare Maintenance Agreement.
Identify opportunities to improve comfort, efficiency, reliability, and indoor air quality.
Build customer relationships through strong service and communication.
Document service findings, completed work, and recommendations accurately using company software platforms.
Comply with company policies, quality standards, and safety procedures.
Complete work according to local, state, and national codes.

Benefits

Medical insurance.
Dental insurance.
Vision insurance.
401(k) with company match.
Company-paid life insurance.
Short-term and long-term disability coverage.
Flexible spending account (FSA).
Employee assistance program (EAP).
Legal services.
Pet insurance.
Identity theft protection.
Generous paid time off.
Six paid holidays.
Paid birthday off.
Family-friendly scheduling.
Paid training and ongoing technical development.
Coaching, mentorship, and advancement opportunities.
Tool purchasing program.
Annual boot allowance.
Weekly performance bonuses of up to 10% of truck revenue and lead-generation incentives.