HVAC Service Technician

On Time Experts•Chesterfield, MO

6d•$80,000 - $250,000•Onsite

About The Position

On Time Experts, formerly Hosack Plumbing, Heating & Cooling, is hiring an experienced residential HVAC Service Technician for service work in the Greater St. Louis and O'Fallon area. This is a full-time, year-round position with stated annual earning potential of $80,000–$250,000+, based on individual performance. The role offers ongoing training, company-provided equipment and vehicle, and opportunities for professional and financial growth. The technician diagnoses, maintains, and repairs residential heating and air-conditioning systems, including furnaces, air conditioners, and heat pumps. The role also includes preventive maintenance, system enhancements, identifying comfort and efficiency improvements, and completing service documentation. Technicians explain findings and options to homeowners, make recommendations suited to customer needs, communicate pricing and value, and follow through to ensure a positive service experience. Technicians manage service calls efficiently, maintain customer records and company equipment, meet customer satisfaction and service performance standards, and coordinate with Dispatchers, Service Managers, and installation teams. Support for warranty and emergency calls may be required. The schedule is Monday through Friday with rotating weekend and on-call responsibilities. Applicants must be authorized to work in the United States; visa sponsorship is not available.

Requirements

At least 3 years of hands-on residential HVAC service experience.
Strong diagnostic and troubleshooting skills with residential heating and cooling systems.
Experience independently performing HVAC maintenance, repairs, and service calls.
Ability to communicate repair and replacement recommendations confidently to homeowners.
Strong customer-service and communication skills.
Ability to explain technical issues in terms homeowners can understand.
EPA certification.
Valid driver's license with an acceptable driving record.
Basic HVAC hand tools.
Ability to work independently and manage service calls efficiently.
Willingness to participate in rotating on-call and weekend schedules.
Ability to successfully complete required pre-employment background and drug screening, consistent with applicable law.
Authorization to work for any employer in the United States; the employer cannot sponsor or take over sponsorship of an employment visa.

Nice To Haves

ServiceTitan experience.
NATE certification.
Heat pump and inverter-system experience.
Experience with indoor air quality products and system enhancements.
Strong history of customer satisfaction and service performance.
Experience presenting repair-versus-replacement options.
Experience working in a performance-driven residential service environment.

Responsibilities

Diagnose, troubleshoot, maintain, and repair residential heating and air-conditioning systems.
Perform HVAC service calls, preventive maintenance, and system repairs.
Identify mechanical, electrical, airflow, and system performance issues.
Troubleshoot furnaces, air conditioners, heat pumps, and other residential HVAC equipment.
Perform system enhancements and recommend improvements to comfort, efficiency, and reliability.
Maintain high standards for workmanship, safety, and professionalism.
Complete accurate service documentation and maintain company tools, equipment, and vehicles.
Explain system findings and recommended repairs clearly to homeowners.
Present repair, maintenance, and replacement options based on customer needs.
Identify opportunities for indoor air quality improvements, system upgrades, and preventive maintenance.
Communicate pricing, service options, and the value of recommended solutions.
Build trust through honest recommendations and a customer-first approach, and ask for the opportunity to complete recommended work.
Follow through on customer concerns and ensure a positive service experience.
Manage service calls efficiently while maintaining quality workmanship.
Maintain customer satisfaction and service performance standards.
Maintain accurate customer records, service notes, and recommendations in company systems.
Work closely with Dispatchers, Service Managers, and installation teams.
Participate in ongoing technical and customer-service training.
Support warranty and emergency service calls as needed.