HVAC Service Technician I

Service Experts•Farr West, UT

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions, resolve problems, and ensure customer satisfaction, while also promoting company products and services. The position works under the direction of the Field Supervisor or General Manager. The role includes service calls, equipment inspections and diagnostics, routine maintenance, repairs, parts and equipment handling, customer documentation and payment collection, and coordination with dispatch. Technicians are expected to provide excellent customer service, maintain company vehicles and tools, follow standard procedures, and represent the company professionally and ethically. Regular, reliable attendance is required.

Requirements

High school diploma or GED, with additional training and 0–2+ years of HVAC experience; technical training certification is required.
Possess all valid licenses or certifications required by applicable government laws or regulations for the geographical work area.
EPA and safety certifications are required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Have mechanical aptitude and the ability to operate necessary tools and equipment.
Read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Start up systems and balance airflow; align belts and pulleys with little to no supervision.
Install basic duct fittings.
Troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Communicate effectively with customers to resolve issues, complaints, or concerns.
Have effective time-management and organizational skills.
Hold a valid driver’s license with an acceptable driving record.
Be available to work flexible hours and on-call shifts as needed.
Stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; continually climb, balance, stoop, kneel, crouch, and/or crawl.
Work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested environments.
Safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Have natural or corrected vision sufficient for close, distance, and peripheral vision, with normal depth perception.
Lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and help prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and promptly.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services, and contact the Sales and Service Coordinator with details of replacement-product sales leads generated during service visits.
Ensure company property, vehicles, and tools are used, maintained, and accounted for properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures and processes, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
24 paid days off during the first year of employment, including vacation, personal holidays, and national holidays; 29 paid days off after the second year.
Company-sponsored medical, dental, and vision insurance.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with options for family coverage.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities.