HVAC Service Technician I

Service Experts•Rochester, NY

7d•Onsite

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The technician communicates with customers to answer questions and resolve problems, promotes relevant products and services, and works under the direction of the Field Supervisor or General Manager. The role includes routine maintenance, equipment cleaning, diagnostics, repairs, customer documentation and payment collection, coordination with dispatch, and maintenance of company vehicles, tools, and stock. The position requires regular, reliable attendance and a professional, honest, and ethical approach to customer and business interactions.

Requirements

High school diploma or GED, with additional training and HVAC technical training certification; the posting also states a minimum education of High School Diploma/GED.
0–2+ years of HVAC experience; the posting lists minimum experience as 0–2 years.
Possess valid licensing or certification required by applicable government laws or regulations for the work area.
EPA and safety certifications required.
Skill in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Ability to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Ability to start up systems and balance airflow, align belts and pulleys, and install a basic duct fitting with little to no supervision.
Ability to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Availability to work flexible hours and on-call shifts as needed.
Ability to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Ability to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Ability to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision adequate for close, distance, and peripheral vision with normal depth perception.
Ability to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems courteously, professionally, promptly, and accurately.
Diagnose and service heating, air conditioning, ventilation, and refrigeration equipment and accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment required to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork neatly, promptly, completely, and accurately; collect customer payments.
Communicate with dispatch while on duty to provide accurate activity and availability updates.
Deliver excellent customer service and sustain high customer satisfaction.
Promote products and services, and contact the Sales and Service Coordinator with details of replacement-product sales leads generated during service visits.
Use, maintain, and account for company property, vehicles, and tools properly.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on position.
Generous paid time off; 24 paid days off in the first year, including vacation, personal holidays, and national holidays, and 29 paid days off after the second year.
Advancement and career-growth opportunities across the U.S.
Company-sponsored medical, dental, and vision insurance programs.
Company-provided smartphone, tablet, uniform plan, and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with coverage options for family.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.