HVAC Service Technician I

Service Experts•Rochester, NY

7d•$46,700 - $59,500

About The Position

Under general supervision, the HVAC Service Technician I performs diagnostic, service, and maintenance work on residential and/or light commercial HVAC equipment and accessories. The role analyzes and resolves customer problems, communicates professionally with customers, promotes company products and services, and works under the direction of the Field Supervisor or General Manager. The technician completes service documentation, collects payments, coordinates with dispatch, maintains company vehicles and tools, and works to provide excellent customer service and satisfaction.

Requirements

High school diploma or GED, additional training, and 0–2+ years of HVAC experience with required technical training certification.
Possess valid licensing or certification required by applicable governmental laws or regulations for the work area.
EPA and safety certifications required.
Skilled in servicing heating, air conditioning, and ventilation equipment and related accessories.
Mechanical aptitude and ability to operate necessary tools and equipment.
Able to read wiring diagrams and troubleshoot electrical, refrigerant, and duct-system problems on HVAC equipment.
Able to start up systems, balance airflow, and align belts and pulleys with little to no supervision.
Able to install a basic duct fitting.
Able to troubleshoot and repair electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
Effective communication skills to address customer issues, complaints, or concerns.
Effective time-management and organizational skills.
Valid driver’s license with an acceptable driving record.
Available to work flexible hours and on-call shifts as needed.
Able to stand, walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; able to continually climb, balance, stoop, kneel, crouch, and/or crawl.
Able to work in varied environmental conditions, including hot, cold, indoor, outdoor, dry, humid, slippery, elevated, and congested areas.
Able to safely climb ladders rated for a 300-pound load while wearing a 30-pound tool belt.
Natural or corrected vision sufficient for close, distance, and peripheral vision with normal depth perception.
Able to lift up to 75 pounds and lift and carry items weighing up to 50 pounds.

Responsibilities

Perform residential and/or light commercial HVAC service and maintenance calls under general supervision.
Analyze, diagnose, and resolve customer problems in a courteous, professional, timely, and accurate manner.
Diagnose and service heating, air conditioning, ventilation, refrigeration equipment, and related accessories.
Inspect equipment and perform diagnostics to identify potential problems and prevent premature breakdowns or callbacks.
Complete routine maintenance and equipment cleaning as needed or required.
Deliver and remove parts and equipment needed to complete service work.
Record required customer-call information using a handheld device and complete forms and paperwork accurately and on time.
Collect payment from customers.
Communicate with dispatch while on duty to provide accurate status and availability updates.
Deliver excellent customer service and sustain high levels of customer satisfaction.
Promote products and services and communicate replacement-product sales leads to the Sales and Service Coordinator.
Use, maintain, and account for company property, vehicles, and tools appropriately.
Represent the company professionally, honestly, and ethically in business matters and activities.
Follow standard procedures, keep the company vehicle properly stocked, return defective warranty parts to the branch, and order or replenish vehicle stock as needed.
Perform similar or other duties as needed or assigned.
Maintain regular, reliable attendance.

Benefits

Incentive and bonus opportunities, depending on the position.
Generous paid time off; 24 paid days off in the first year and 29 paid days off after the second year, including vacation, personal holidays, and national holidays.
Medical, dental, and vision insurance programs.
Company-provided smartphone and tablet.
Uniform plan and tool replacement program.
Internal Training Academy.
401(k) retirement savings plan with company matching contributions.
Company-paid employee life insurance, with family options.
Short-term and long-term disability insurance options.
Supplemental programs including legal advice, pet insurance, and health advocacy programs.
Advancement and career-growth opportunities across the U.S.