HVAC Service Team Leader

Hiller Plumbing, Heating, Cooling & Electrical • Goodlettsville, TN

1d • Onsite

About The Position

Hiller Plumbing, Heating, Cooling & Electrical is looking for an experienced HVAC Team Leader to support good customer relations by ensuring exceptional HVAC services are provided as scheduled, at competitive prices, and all applicable codes and regulations are adhered to.

Requirements

• Valid driver's license
• EPA Certified.
• A High School diploma or general education degree (GED) required.

Nice To Haves

• Prefer 5 years of supervisory experience in residential service and maintenance operation.
• Prefer 5 years of verifiable work experience in HVAC industry.
• Knowledge of the fundamental operational functionality of residential air conditioning, heating, and ventilation equipment.
• Able to troubleshoot problems with refrigerant, electrical, and duct systems on HVAC equipment.
• NATE Certification preferred.
• HVAC certification or Diploma preferred.

Responsibilities

• Ensure each team member completes job performance standards to appropriate codes and customer satisfaction.
• Supervise Service personnel to include performance evaluations, training needs, and work assignments to ensure effective operations.
• Complete weekly truck inspections and audits of paperwork and service call checklists.
• Ensure the team manages appropriate inventory of parts required for service calls.
• Coordinate with other departments to ensure objectives are met effectively and completely.
• Support field technicians on troubleshooting issues as needed.
• Responsible for the interview and selection process of team leads, technicians and apprentice candidates.
• Manage operational metrics including average invoice total, callback ratios and labor margins.
• Train, coach and mentor team leads, technicians and apprentices.
• Investigate any reported safety issues.
• Perform on-site job inspections.
• Provide feedback, coaching, and ongoing technical and communication training to all subordinates to increase performance.
• Perform other duties as assigned.

Benefits

• Medical, Dental & Vision insurance
• Long and Short-term disability
• Company paid $50,000 life insurance
• Company paid vacation
• Paid holidays
• Medical Flex Spending accounts – Family care
• 401k Plan w/ Company Match
• Employee Referral Program
• Regular Performance Reviews
• Paid Training in our state-of-the-art facility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED