HVAC Service Project Specialist
About The Position
The HVAC Service Project Specialist is responsible for managing large-scale and complex service projects from initial customer engagement through final completion. This role serves as the primary point of contact for customers, sales teams, and internal operations on high-value service work, ensuring seamless communication, accurate execution, and strong customer relationships throughout the project lifecycle. This position will lead the estimating and quoting of complex service projects, develop project scopes, and maintain full ownership of project budgets and financial performance. Acting in a project management capacity, the Specialist will oversee all phases of assigned work, including planning, coordination, execution, and closeout, while ensuring projects are delivered on time, within budget, and aligned with company standards. The HVAC Service Project Specialist operates independently without direct personnel management but collaborates closely with service teams to drive productivity and results. They are accountable for managing their active project pipeline (WIP), maximizing project profitability, and delivering a high level of customer satisfaction while strengthening long-term client relationships.
Requirements
- Experience in managing large-scale and complex service projects.
- Ability to serve as the primary point of contact for customers, sales teams, and internal operations.
- Skills in ensuring seamless communication, accurate execution, and strong customer relationships.
- Experience in estimating and quoting complex service projects.
- Ability to develop project scopes.
- Ownership of project budgets and financial performance.
- Experience in overseeing all phases of assigned work, including planning, coordination, execution, and closeout.
- Ability to ensure projects are delivered on time, within budget, and aligned with company standards.
- Ability to operate independently without direct personnel management.
- Strong collaboration skills with service teams.
- Experience in managing active project pipeline (WIP).
- Skills in maximizing project profitability.
- Ability to deliver a high level of customer satisfaction.
- Skills in strengthening long-term client relationships.
Responsibilities
- Manage large-scale and complex service projects from initial customer engagement through final completion.
- Serve as the primary point of contact for customers, sales teams, and internal operations on high-value service work.
- Ensure seamless communication, accurate execution, and strong customer relationships throughout the project lifecycle.
- Lead the estimating and quoting of complex service projects.
- Develop project scopes.
- Maintain full ownership of project budgets and financial performance.
- Oversee all phases of assigned work, including planning, coordination, execution, and closeout.
- Ensure projects are delivered on time, within budget, and aligned with company standards.
- Operate independently without direct personnel management.
- Collaborate closely with service teams to drive productivity and results.
- Manage active project pipeline (WIP).
- Maximize project profitability.
- Deliver a high level of customer satisfaction.
- Strengthen long-term client relationships.
Benefits
- Competitive salary
- Generous paid vacation, holidays, and sick time - 15 days of vacation in your first year
- Comprehensive benefits package, including 401K, medical, dental, and vision care, available from day one
- Encouraging and collaborative team environment
- On-the-job and cross-training opportunities
- Strong commitment to safety through our Zero Harm policy
- JCI Employee discount programs (The Loop by Perk Spot)
- Competitive Bonus plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
